Solaris Court U5 Steps To Kings Beach Ocean Views

Thank you for sharing your feedback. We're delighted to hear you enjoyed the peaceful location, beach access and beautiful views of the ships and whales from the balcony. We're also pleased the lock-up garage added convenience to your stay. We sincerely apologise that the cleaning did not meet expectations, particularly the dust under the beds and furniture, and that the tea and coffee supplies were missing. We appreciate you bringing these matters to our attention and will pass your comments on to our housekeeping team. We're glad you had a lovely stay overall and hope to welcome you back again. - CHC Team

Thanks Anna for the 5 Star review - Lovely to hear..

Hi Sarah I am sorry to see your low review. We'd like to understand better what you mean by this? Would you be able to send us an email or direct message? I can see you were only a party of 2, so bear in mind the unit is priced to accommodate up to 5 guests and is with an ocean view. Kind Regards Caloundra Holiday Centre

Hi Lynette, Thank you for your feedback, really appreciated. Yes we are lucky to have great fish and chips at the beach. Thanks

Thanks Hannah, that's so lovely to hear :)

Hi Aidan, Thankyou for taking the time to review and we are so pleased to hear that you enjoyed your stay in Solaris. We hope to see you again soon!

Hi Alyss I am sorry to hear your disappointed review and that the property did not meet your expectations. We definitely appreciate the feedback and will take some of these things on board. I am terribly sorry about finding cockroaches + hair in the bathroom. We will follow this up absolutely but I can assure you that this is not the norm, and we have had no issues with cockroaches in this property before as we would of course do something about it! Sorry again for this. I can confirm that we did send you a booking confirmation via email on the 13/07/20, I can see it was sent to the email address you received a receipt on. I can forward you a copy if you would like but all of the information relating to key collection and linen was in this confirmation and would have avoided some of your frustration for sure. I can only think that it has gone into your junk mail or out in cyber space somewhere but it was definitely sent to you. I still apologize that you did not receive it, but I am not sure what has happened there, it is strange. It is not listed anywhere on the listing or on our website that the bedding configuration are 2 bunk beds from what I can see. It has never had bunk beds in that property so if you can please let me know where you saw this? I can only assume that perhaps you had looked at a different listing? as I just can't see where this would be showing. This property is not resort accommodation (hence no linen or mini shampoos etc.) It is a more budget style of accommodation but we feel this is accurately reflected in the price hopefully, given it has great water views of Kings Beach, a rooftop, pool and can sleep up to 5 guests. The property is not advertised with Wi-Fi. There are still quite a few properties that don't offer this but we still will take this feedback on board for sure as it is a good addition to a property I agree. The owners have done quite a bit of work since purchasing the property this year so I do have to say that with respect the owners have made efforts to make the property nice and comfortable for holiday makers and had spent quite a bit of money to modernize it to their taste. It was fully painted this year, some furniture replaced + more, but of course, I do appreciate it is not a 5 star, brand new apartment, but I do feel this is reflected in the photos on the website which are only recent. If you would like to discuss anything further, please don't hesitate to contact us. Regards, Sarah