Fire Pit & Boat Dock: Lake Chatuge Townhome!

Thank you so much for the wonderful review. We have a very special place and truly love welcoming repeat guests. We hope to have you stay with us again soon!

Thanks for the great review. Come back anytime!

Hi. Happy that you enjoyed your stay. Great place to relax! Come again.

Thank you for the detailed feedback. We do have monthly pest control, with a visit just about 10 days before your stay, but we know mountain living can still bring unwelcome visitors and we're sorry that affected your stay. When the downspout drain ruptured during heavy rain, our repair team was out within 24 hours to fix the problem. The downstairs area, including the trim, was fully remodeled in April with no evidence of mold or rot found upon inspection after your stay. . We also sent a repairman out the same day the toilet issue was reported. We appreciate you letting us know how things held up over the course of your stay, and we're using that insight to keep a closer eye on ongoing maintenance going forward.

Hi Sharon, we're glad that you enjoyed this beautiful townhome overall. We followed up with the homeowners, who were surprised by your review as they have never received any complaints regarding the bathroom or hot water before. They've assured us they are monitoring the water situation to make sure the heater is working properly. The owners do encourage guests to reach out with any concerns so they can address those promptly for a more enjoyable stay.

Hi Michael, we’re sorry to hear your stay did not meet your expectations. We followed up with the owner after reading your feedback, and they wanted to share the following: We have since worked to correct these issues and the home has been put on an extermination plan. Thanks for your valuable feedback as we continue to improve for future guests!

Hi James, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: - We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home, we appreciate your feedback and thank you for bringing this to our attention, we were unaware that the pull-out sofa was broken and not operational and will be following up and having this repaired or replaced. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi there, thanks for taking the time to provide feedback on your recent stay. After reading your comments, the homeowner wanted to share the following: "We recognize the significance of presenting our property accurately through professionally taken listing photos. It is our commitment to assure you that the images provided genuinely mirror the actual attributes of our property. These photos are a true representation of our two-story unit. We encourage all our guests to meticulously review all the information contained within the listing to ensure that their expectations align with the reality of the property. We hope this provides some clarity, and again, thank you for taking the time to share your experience."

Hi Christopher, we want all our guests to rest easy when they stay with us, and we're sorry that your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We have high standards of hospitality for our property to ensure our guests have a positive stay. We're truly sorry to hear that you didn't have the five-star experience we endeavor to provide. As with any guest concerns, we would have been happy to address them right away. We use a professional cleaning company that does a thorough job of preparing the home for guests. We also collaborated with our cleaning team and inspected the home and found no issues to resolve. We stand by their work and commitment to ensuring the property is guest-ready -We're sincerely sorry you didn't find the bed comfortable. Mattress taste is subjective, and we have never received any complaints about this in the past. However, we apologize that you were not completely comfortable and that these specific mattresses did not suit your personal preference. While these mattresses may not be a perfect fit for every preference, however, they are one of the most approved in the market -Lastly, we're sorry to hear about your experience with the cobwebs. Our professional cleaner specifically scans each room for cobwebs after every guest's stay, but occasionally, depending on the time of year and being so close to the water the cobwebs can reappear if there are 1 or more days between guest stays Thank you for your feedback. We have had such positive reviews in the past, and we work very hard to ensure all guests arrive at a 5-star experience at our vacation rental. We will continue holding ourselves to these standards moving forward.

Hi Katherine, we’re happy to hear you enjoyed fishing and kayaking out on the lake! However, we want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We’re sorry to hear that you weren’t comfortable during your stay. We do know that mattress preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry the mattress didn't meet your preferences. We’ve also talked with our cleaning crew to ensure all these issues do not recur for future travelers. Thank you for sharing your feedback with us. - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. The listing does state that our townhome is 1,200 square feet, but we’re sorry if this caught you off guard. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.- Thank you for your insight. We appreciate the feedback so we can continue to improve and provide guests with the 5-star service we are known for. We hope to host you again soon!