Surfside/Garden City Pet-Friendly Beach House

We strive to provide all of our guests with a 5-star experience and sincerely apologize that your stay fell short of expectations. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to help with any issues you may have had.

From the owner: Thank you for your feedback. As a new owner of the property (just purchased less than 30 days ago), we truly appreciate constructive communication to assist us in making the house the best it can be. When we purchased the house, these summer rentals were already scheduled and back to back, not allowing us any time to make any updates or changes, including a deep clean of all carpets and furniture. Once the season has concluded in a few weeks, we will be renovating the space to include all LVP flooring, new furniture, and adding custom blinds to the downstairs sliders. I am thankful you were able to find acceptable accommodations to finish out your vacation in South Carolina.

Hi Rhea, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: - We use a professional cleaning service to clean before each guest's arrival. After receiving your feedback, we promptly shared it with our cleaning team, who thoroughly investigated the incident. As a result, the crew responsible for the cleaning before your stay has been terminated, and we have replaced them with folks committed to upholding our rigorous cleaning standards. - In addition, we personally visited the property to inspect and address many of these matters ourselves. We have cleaned the scuff marks on the walls to the best of our ability for the time being. However, during the peak season, the property may experience some wear and tear, making it challenging to allocate enough time for painters to address these concerns between renters. We have plans in place to schedule painters to rectify any remaining touch-ups after the busy season has concluded. - We have also spot-cleaned the carpet. Please note that we also have the carpets professionally cleaned at the start of every season to maintain their quality. - We've conducted a review of our listing, and it accurately specifies that our property is located one mile from the beach. Additionally, our community offers a highly advantageous amenity, which is private gated beach parking with a restaurant and bar located right on the beach. This amenity has proven to be extremely beneficial for the majority of our guests, and this is the first time we've received a comment of this nature. - We make an effort to provide a sufficient amount of plates, silverware, cups, and other dining essentials to accommodate groups of 20 or more, which could result in some mismatched items. We will review the quality of these items and take steps to ensure they align with the overall aesthetics of our beautiful house. - We apologize for the inconvenience of the indoor pool being closed during your stay. At the time, we were unaware of this situation. We have since contacted Oceanside Village to request an advance notice regarding the indoor pool's availability. - It's important to consider that your stay occurred during a peak season when the outdoor pools were in high demand. Unfortunately, this is beyond our control. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.