Demeure Tranquille avec Grill au Gaz ~ 8 km de Broken Bow!

Thank you for sharing your feedback. We understand the wait for the plumber was frustrating, and we want to note that as soon as we were made aware of the issue, we began reaching out to plumbers early the next morning to get someone out as quickly as possible. Scheduling a same-day repair isn't always instant, but we worked to resolve it promptly once we knew about it. We're glad the location met expectations and will keep working to make every stay a smooth one.

Response from owner: "Thank you for spending your weekend at Happy Holler! We look forward to taking care of your travel stay again soon!"

Response from owner: "Thank you! We hope you enjoyed your stay!"

Hi Kaiesha, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review: We take cleanliness claims seriously and reacted immediately to these issues that you shared. However, when our cleaning team arrived to the home to address your concerns, you declined to let them in. Your privacy was respected but we regret not being able to make things right for you during your trip. We haven't had these issues since and look forward to hosting many satisfied guests!

Hi Nagesh, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:- We're sorry to hear that you were unhappy with your stay. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we did not meet your expectations on this occasion.- I, the homeowner, visited the property twice during your stay, and it was our understanding that you were satisfied upon departure. We apologize for the state of the property and any inconvenience it caused you. Due to recent storms, the front glass door needed to be resecured, and we are addressing this issue promptly.- We have just hired a new management company to ensure better cleanliness and maintenance of the property. However, we wish these issues had been communicated while on the premises so that we could have addressed them immediately.- We appreciate your feedback and are taking steps to improve the property based on your comments. Thank you for bringing these matters to our attention.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Amanda, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We apologize for any inconvenience you experienced during your stay. We will address your concerns regarding the cleanliness of the windows with the cleaning company so this issue does not affect future guests. we have never received any complaints about the TV in the past, we will look into this concern. We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback!

Hi Debra, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: We strive to provide all of our guests with a 5-star experience and sincerely apologize that your stay fell short of expectations. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues. That being said, we plan on looking into each and every one of your concerns to ensure that future guests do not share your experience. Thanks for your valuable feedback!

Hi there, the homeowner would like to share the following: "We appreciate that you chose us and hope to be able to accommodate you in the future!"