Erica Escape – Where Humans Meet Nature

Thanks a lot for the review you are welcome back anytime

Thanks for your feedback. We’re glad you enjoyed the house and location. We’re sorry to hear about the bedding—we’ve raised this with our cleaners to make sure it doesn’t happen again. Next time, please don’t hesitate to call us on day one. We would’ve been happy to come sort it out straight away. We also offered early check-in and late check-out, thinking everything was going well. Thanks again for staying with us. Best, Jerome

Thank you, Lynn, for choosing Erica Escape for your six-night stay with your group. It was lovely to host you all, and I genuinely appreciate your feedback. I’d like to offer some context to a few of the points you mentioned. The ceiling light in the attic room isn’t connected at the moment, but a bedside lamp is provided to ensure the room is well lit. The kitchen corner cupboard was slightly dismantled but is an easy fix that has already been addressed. The shower head had a minor leak, which only required a hand-tightening to stop it. Regarding laundry access, I always offer the code to guests staying more than three nights if they wish to use it. I sent this offer during your stay but didn’t receive a reply. As for mirrors, this is the first time this has been raised; most guests use the ones in the living room and bathrooms, but I’ll certainly consider adding one upstairs. The phone number on the fridge was outdated — that’s our oversight and has now been corrected. Concerning the bathroom cleaning, I was in touch daily throughout your stay due to the internet outage, but no mention of cleaning needs was made. I would have arranged an extra visit immediately if I had known. Erica Escape is a rustic country retreat, and while we continue to make improvements, we also value its authentic charm. I’m sorry for any inconvenience caused, especially by the temporary internet issue, and truly appreciate your understanding and communication. Warm regards, Jérôme