Ski-Home Trail: Updated Killington Condo

We’re sorry to hear your arrival experience felt frustrating and that aspects of your stay did not meet expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- Check-in instructions are automatically generated and sent directly by Vrbo through their “Check-In Instructions” email, which includes the door code and access details.- The process is designed to be simple, with no key exchanges or multiple entry points required. If anything ever seems unclear, our property manager is always available to assist when notified.- The fireplace pilot can occasionally go out during windy conditions, which is outside of our control. It can typically be relit in just a few simple steps, and had we been notified during your stay, our property manager could have quickly assisted.- Please also note that neighboring units are independently owned and managed. While we do not have control over other occupants in the building, we certainly understand how late-night noise can be disruptive.We appreciate you taking the time to share your experience and regret that your stay did not fully meet expectations.

Hi Amanda, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: Thank you for your review. We have high standards of hospitality for our property and strive to make vacation rental easy for our guests. Thank you for sharing your positive insight on the location and glad to hear that your family of 5 was comfortable with the sleeping arrangement options. - We prioritize transparency, breaking down all rates and fees before confirming reservations. Our goal is to keep guests fully informed about the reservation cost, avoiding surprises. Evolve strives for industry-competitive prices using a dynamic algorithm that adjusts based on the property and time of year. We apologize if the value didn't meet your expectations As you choose to stay during a peak week, prices are naturally higher. We can assure you that, even during that peak period, our unit remained one of the more affordable options compared to similar places. Staying near the mountain adds significant value, and many guests find our pricing competitive with similar units. - The condo provided everything as advertised in the listing, and there were no complaints reported to the property manager during your stay. Informing us of any concerns would have given us the opportunity to address them immediately. - We appreciate all feedback and will take into consideration upgrading the cookware for a more positive cooking experience. Guests can feel confident in our service as our goal is to create the best home experience and host many satisfied guests at this property.