Elegant Escape- Lowered Rates! Cherry Log Cabin • Gourmet Kitchen • Firepit

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the floor plan, fireplace, comfortable beds, and well-supplied kitchen. We’re sorry that several aspects of your stay did not meet your expectations. We did inspect the property and addressed the exterior before your arrival by knocking down the spider webs and blowing the leaves from the walkways and deck. Unfortunately, during the fall, leaves can accumulate again very quickly—often within a day—especially with the trees surrounding the cabin. We certainly understand how this can be frustrating. Regarding the driveway, the cabin does not require a 4-wheel-drive vehicle. However, the gravel road and driveway can develop ruts and washouts after periods of heavy rain. We are currently waiting for the county road department to scrape and repair the road, and we apologize for the inconvenience this caused during your stay. We’re also sorry about the roach you encountered and the dust along some of the baseboards. While mountain cabins can occasionally have insects, particularly during seasonal changes, we take cleanliness concerns seriously and will follow up with our cleaning and maintenance teams. As for the sofa, we have checked it and it is functioning properly. The padding under the bathroom rug is also required by the county as a safety measure to help prevent rugs from slipping. We understand, however, that the thickness of the padding can sometimes interfere with a door, and we’ll take another look at that setup. We also apologize that the main-floor ceiling fan was not working and will have our maintenance team address it. We appreciate your positive comments about the cabin itself and your feedback on the areas that need attention. We use guest comments like yours to help us improve the property and the experience we provide.

Thank you for the kind comments about the property. We’re glad you loved the cabin and found it beautiful. We’re sorry, however, that the cleanliness and maintenance issues you mentioned affected your stay. We take these concerns seriously and will be addressing them with our cleaning and maintenance teams, including the window sills and blinds, air return, washer, vacuum, and the items stored in the trundle room. We will also make sure the exterior areas are checked and blown off as needed. That said, we do wish you had contacted us during your stay. We would have been more than happy to address these issues while you were here rather than finding out about them for the first time in your review. We have a local staff available to respond to guest concerns, and had we known about the washer odor, vacuum, quilt, or other issues, we could have sent someone to the property to investigate and correct what we could during your stay. We certainly understand that things can occasionally be overlooked, but our goal is always to provide a clean and comfortable cabin, and we appreciate you bringing these items to our attention. Your feedback gives us an opportunity to follow up with our team and make sure these areas receive the attention they need. Thank you again for staying with us, and we’re glad you enjoyed the property overall.

We appreciate guests like you!