8/10 Buono
Liz K.
13 novembre 2023
Mi è piaciuto: Pulizia, check-in, posizione
Great Property, But Location Was Not Correct When Booked
The apartment is absolutely lovely! It's very clean, on the ground-floor (no-steps) plenty of space with a well-stocked kitchen. The bathroom was very clean. The one bedroom is very quiet. There is a sofa in the living room which converts to a bed. There is no second, private bedroom.
We felt very safe in the neighborhood and it was only a few minutes walk from 2 different ferry (vaporetto) stops.
Why I ranked this lower is because when we booked on VRBO 3 months before our stay, VRBO showed the location was in the Cannaregio District. When the host emailed the exact address 48 hours before arriving, the address was next to the Biennale Gardens, about 1.5 - 2 kilometers away/30-40 walk from the Cannaregio District/Rialto Bridge. We needed to stay in the Cannaregio District.
I asked the host why the location was different when we booked 3 months earlier and she said VRBO made the mistake. The host did call VRBO while we stayed there and changed the location on the VRBO site.
The host requested we communicate in Italian. Communication was done through the VRBO app.
We asked the host for some sort of discount/partial refund for the location not being correct when we booked and only learning of the new location 48 hours before arriving. The host did not offer any money, blaming VRBO. We did get some money back from VRBO, after several hours on the phone.
Overall, very clean, comfortable space - but take note, THIS IS VERY CLOSE to the Biennale Gardens.
Liz K.
Soggiorno di 2 notti a ottobre 2023
