FAMILY FRIENDLY BIG BEAR HOME with HOT TUB & BOAT PARKING

Thanks for your review Renee! I'm so so sorry the jacuzzi wasn't working, I wish I would have known during your stay so I could have gotten it taken care of. As soon as I read your review, I called our spa service provider and they are on their way to fix what ever issues its having. Thank you for saying something :). I'm happy you enjoyed the home, and we hope to host you again in the future. -Teresa

Hi Lori! I'm happy to hear you had a great stay and enjoyed the house! I'm so sorry having to take your trash to a "clean bear site" was an issue. It's a city wide rule that all renters take their own trash to a disposal area, and not be left at the rental homes. Any vacation rental in the city limits of Big Bear Lake must abide by that rule. But trust me, I know its a pain! That's why I make sure its known early on. It's in the rental contract, the "Good Neighbor" agreement from the City, and in the text reminders we send out all before check in. As for having to dispose of your trash at a private dumpster, perhaps the City Clean Bear Site was closed since you left so early in the morning (5am). I bet they lock it up to keep the wild life out. I've never encountered it closed, but have never went that early. Either way, I'm so sorry it was an issue for you and detracted from your vacation. I hope you had safe travels back to your home. Thanks again for staying with us :-).

Hello Shruti, I'm glad to hear that you had an enjoyable stay. 😊 You are correct that our home does not offer AC, as many homes in Big Bear do not. We make sure that is a piece of info in our profile/home details so there are no surprises, or unfulfilled expectations. I apologize if that wasn’t made clear to you before hand. Thankfully our weather is generally beautiful, and fans do the trick to keep the house cool. I'm so sorry if you did not experience our beautiful weather first hand. Sometimes a heat wave pushes us into the 80's, again I'm sorry if the temperature wasn't pleasing. Regarding cooking condiments, we ask that each guest take all their food at the end of their stay which includes condiments. This is to maintain safety and cleanliness for each guest. Thankfully, we have a convenience store less than 1/2 a mile away, so I hope that obtaining those items was easy for you and your guests. Lastly, I understand that the trash requirements can be challenging, but you are correct, it is a Big Bear Lake city-wide arrangement. Even though it is not walking distance, it is thankfully just a quick 1-mile drive away. Thank you again for choosing our home for your vacation, each guest means so much to us and our family!