Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The property itself is excellent, particularity if you have a boat and can utilize the jetty. It is well appointed, clean and tidy. The problem I had was that I bought a boat and planned this holiday around it as I'm sure many other do. Due to COVID, staff and supply issues the boat I purchased was several months late and the cancellation policy offered by Exmouth Holidays was too inflexible to achieve a result that would have made our holiday and customer experience one that we would remember (if we had a boat) and also reflect on positively. I will be far more wary of cancellation/change policies when planning holidays in future and would not recommend booking anything with Exmouth Holidays to others, particularly in the "new normal" uncertain times when flexibility and understanding are so essential to customer satisfaction. To make matters worse, it is a double whammy as I had to abandon another week in a separate property managed by Exmouth Holidays because it wasn't worth sitting around in a marina wishing we had the boat we bought almost 12 months ago. What could have been an annual pilgrimage, if managed differently, will ultimately result in scrapping this option off the list.