Edoardo and his team were very helpful. Honestly, there is nothing wrong with the apartment if you do not mind austere conditions. By that I mean very close quarters. No style to speak of. Very much like a studio apt. Where you can turn and be in the kitchen, turn and be in the living room, turn and be in the bedroom. Be prepared for no centralized air. It was extremely hot during our stay. No air in one of the bedrooms just a fan. The living room had a rolling unit that literally cooled 3 ft. in front of you. Same with bedroom upstairs. So, all that is to say this. Did they misrepresent the apartment? No. Just be aware you are getting the minimum. Nothing luxury except one of the bathrooms, but that had an odor to it. Also, they do have it listed, there are 3 very long and arduous flights of stairs. We had to stop a couple of times to catch our breath. They do have it listed but, reality doesn't sink in until you actually see the steps. We stayed one night and I would not have stayed again. We were looking for more luxury and the photos appeared that way. It's all about interpretation. So, I am not giving this apartment a bad rating because there was actually nothing wrong with it. It just had some features we personally did not like. Wanted to give the review an honest assessment so, you know what you are getting. Some guests may be perfectly fine with it. The apartment is very close to a lot of the sights in Florence.