The apartment was very conveniently located (in the middle of shopping and restaurants, not too far to walk to any sites), easy to access, had plenty of room for a family of five, and had everything we needed. We especially loved the living room - so comfortable, with lovely views and natural light!
I think I miscommunicated with staff regarding our arrival time, but they were easy to contact and quick to help. We didn't use any appliances, so I can't speak to how they work.