Accommodation and outside space all on one level. Pool steps gave gradual, easy entry for toddlers and children.
Safety for toddlers and small children should be improved by provision of a gate at the top of the set of steps giving access to the property from the road level. An exterior stairgate is mentioned in the description but not actually there. Similarly, the house description is not completely accurate: the shower room is not ensuite to the double bedroom but separate.
Give more shade and outside shelter for long, hot hours from midday.
Provision of basic necessities was poor and insufficient, especially toilet rolls and bin bags. Clients should not have to ask for such necessities - and be refused - in a high-end property such as this. A pack of toilet rolls was begrudgingly given only after we made a serious complaint. A few items - a bottle of water, a few tiny sachets of salt&pepper, a few dishwasher tablets etc etc - were packaged in an impressive, large, bespoke, Owl box: more Presentation than Substance!
Overall, communication from Owl was not timely. Eg we had to chase for check in information which was not sent in the time frame given. Messages sent on a Sunday during office hours were not answered until chased. Service needs to be more professional.
