We’ve been visiting the Big Island for decades and have stayed in many properties over the festive season. For the price we paid for this unit, our stay was highly disappointing. For starters, this is the closest unit to the main road, across from a busy shopping center. That means constant noise from cars, and being awoken at 3am by delivery and garbage trucks from the shopping plaza. As for the unit itself, other than the nice billiards table, this is a standard condo with little character, and some of the cheapest and most sparse amenities we’ve seen (think plastic dinnerware and cups, entry-level cooking utensils and appliances, incomplete silverware set, polyester rental-quality sheets). All that would be fine, except this unit was almost double the price of other units in the same complex for the same dates. The worst part, though, was the property management company. At check-in, they told us there was a dripping sink, but that they had no plans to fix it during our stay. Next, when we arrived, we were hit by an overwhelming chemical smell, which, when we complained, they said was from new flooring that was just installed—who does that Christmas week, and with no advance disclosure? The refrigerator water filter was also expired, and rather than maintenance, they sent a member of their office staff with a box of different filters so we could fix it ourselves. Last, I was promised a call from management to address our concerns—it never came. We won’t be back.