ビーチフロント大規模な設備の整った高級コンドミニアム4ベッドルーム/ 3バス

Dear Harold, Thank you for taking the time to share your feedback about our Beach front 4-bedroom, 3-bathroom Condo. We appreciate your insights and would like to address your observations. 1. Indoor Pool: We apologize if the indoor pool didn’t meet your expectations. There is a very large outdoor pool and lazy river that are much larger. 2. Gym Equipment: We understand the importance of a well-equipped fitness area. When the property was built in 2004 building gyms tended to be smaller. The property does regularly update the equipment in the gym 3. Spaciousness: We apologize if the condo appeared differently in the photos. The condominiums at Crescent Shores are larger than most condos in North Myrtle Beach. We encourage guests to explore our photo gallery to get a more accurate sense of the space. We do not enhance the photos and are taken as is. 4. View: We’re thrilled that you enjoyed the great view! Our goal is to provide a memorable stay, and we’re glad the view over the beach left a positive impression. Once again, thank you for choosing our condo for your stay. We hope to welcome you back soon and exceed your expectations.

Cathy, Thank you for your comments. We are sorry to hear you were having a problem with the keys. Grand Strand Resorts as our primary contact is available 24/7 and would have replaced any keys that were giving you difficulty. The doors are difficult to open is due to the high winds and have openers that prevent slamming. On the issue of A/C. the thermostats are locked as 70 degrees to prevent the freezing of the coils which would damage and prevent the A/C from operating. This is disclosed when you check in and to protect both the AC and you.

Darin, Thank you for being our guest. I am sorry that we did not get a chance to do the rating as a guest as we are still traveling ourselves but you were great and understanding. We hope that we will see you and your family again. We did make it through hurricane Florence with out any issues we will be ready for the next season. Until then have safe travels. Damian & Anna Marie

Karen, Thank you for your positive feed back. The month of July is one of the most challenging due to its popularity, it is the busiest times of year. Pools are beautiful and over look the beach but can get crowded. The staff do enforce the saving of chairs to prevent guests from putting their towels out and then not coming down for extended periods of time. Our on site staff try and be fair about it. I have passed your comments regarding the Toilet paper and Garbage bags on to the Vacation Management Company Grand Strand Resorts. The grills can be a challenge at peak times each tower has two grills. We will be asking our owners association if they would consider more grill and if there is the space. We look forward to having you as our guest again in the future. Until then safe and enjoyable travels. Damian

Thank you for taking the time to share your experience. We truly value your feedback as it helps us improve our services. I’m sorry to hear that your stay did not meet your expectations. Regarding the bathroom, we take cleanliness and hygiene very seriously. We will conduct a thorough inspection and address the issue of mold immediately. This is an issue in high humidity environments. We appreciate you bringing this to our attention. I apologize for the state of the placemats and coffee makers. We strive to maintain high standards of cleanliness and will reinforce this with our cleaning team at Grand Strand Resorts. Both Grand Strand and us let guests know to contact GSR immediately after check-in if the cleaning is not satisfactory and give them a chance to correct. We understand the importance of having hand towels and basic amenities available upon arrival. We will review the policy with the management company to ensure better service in the future. We aim to provide comfortable and adequate furnishings for all our guests. Your feedback about the balcony chairs and bedroom storage has been noted. We will consider making improvements in these areas. I’m sorry to hear about the early checkout pressure. We will address this with GSR to ensure our guests can enjoy their stay until the designated checkout time of 10 am. While we work closely with Grand Strand Resorts to handle on-site issues, please know that I’m always available for any concerns you may have. Your satisfaction is our priority. Despite the issues, I’m glad to hear that you enjoyed the view. location, the number of beds, the easy beach access, and the security on the property. We hope these positive aspects of your stay will bring you back in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to improve our services.

We are sorry you did not enjoy your stay. Wifi was in the process of being upgraded during your stay and is complete. All five TVs have been replaced with lager smart TVs. All furniture is purchased new, yes it does show wear due to the conditions it is put through by guests. Unloading is beneath the building, but all guest parking is across the street due to the policies of the building and the very limited space under the building.

Leah, thank you for being our guest. We are sorry that you had the issues that you had. Unfortunately the remotes are room specific (a Spectrum cable issue) and we had labeled them at the beginning of the season. We will have to find a way to make that visible and permanent. The other issues, are being forwarded to the management company and ALL should have been addressed when the management company was informed, the same for the sliding door. We will be down to do our own inspection and replacing things like the vacuum. We used to have extra batteries but many times guests took them for other uses. the management company will replace batteries upon request. Yes the thermostats are locked to go no lower than 72. Any lower and due to the high humidity the lower coils get ice build up causing the AC units to stop working or to fail totally. This is an issue for all units on the beach. We have had to replace the ac units several times for this issue and when the ac units fail the guest has no ac. It is a tricky decision to make. We will check on the Mattresses as they are relatively new. We do replace them on a regular basis. thank you for being our guest, Damian & Anna Marie

Dear Ashley, We are sorry for the issues. You should not have experienced cleaning issues. they will come and address the cleaning when reported and you do not have to wait for them once check in...only report it so they can take care of it and schedule with you. Cleaning and check-in have been challenges due to the lack of sufficient staff all across the board. We are not the only unit or property having issues. I am not sure what is missing in the kitchen, there should be service for 12 both plates and cutlery, full sets of pots and pans, glasses. We do have a hard time keeping up with broken wine glasses. There should be all the necessary appliances including blenders and toasters. We have asked our management company to address the issues and we will be doing our own inspection once the season is over. The majority of our guests has had a positive experience and many of our guests return year after year. When we stay at our property as we do several times during the slower season we test everything, sleep in every bed, throw out broken items, move all the furniture, set all the remotes, test the internet and clean and repair appliances, clean out refrigerator coils., clean the AC closets and units...its a long list. Again we are very sorry for the issues you encountered and hope that you try us again in the future. Damian and Anna Marie