The property wasn't even the same as what was listed. Different wall art, linens furniture. First, we were not made aware that the office was undergoing construction. It took almost 30 minutes driving and walking around the area at night to find our way through the scaffolding to locate the office behind it all. Entering the property, the smell was a mix of wet/ dirty clothes... actually the old, stained carpet that still had food and other unknown materials stuck within it's fibers.
You could tell that they never vacuumed the carpet near the baseboards. The air conditioning was crap, making the smell worse. The sliding door to the porch was not locked at atrival and, on a ground floor, anyone could've walked right in. It did not come with the rod to secure the sliding door. The master bed was so worn down, there is a large bump in the middle and it sinks in on each side. Pillows were flat and the linens were worn down. Kids room was even worse as there were collections of dead bugs behind the bed stand. Speaking of bugs, it is infested with cockroaches. Not only were we killing them every day, we could see cockroach dust throughout the property.
Going on: the coffee pot didn't work, there were no trash bags, not even one inside the kitchen trash can. There were not dish washing pods or dish soap, no dish rags or scrubbers, only one small bar of hand soap, and no laundry soap. The day after arrival, I messaged the Palm Tree admin via the VRBO app requesting towels and dishwasher soap. The respondent, Ian, said "hopefully they're in the dryer" and that's it. I did find the towels in the dryer, an odd thing to have to do the owners laundry. The next day, after returning from the theme parks, I found they had brought in dishwasher pods but never announced they were entering the property or even said they were planning to bring them by. The fridge had black spots behind the handle which, upon closer inspection, proved to be mold. Even basic cleanliness was abandoned at this place. After 3 days I was getting no response via messages or phone calls. We couldn't take it and cut our vacation short by 3 nights without a guarantee of refund. Finally got a single message saying the 3 nights would be refunded which I have yet to receive. The ONLY good parts of this experience was the pool and the realization that I need to be better prepared for scams like this.