6/10 (普通)
JON G.
2025 年 10 月 19 日
良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
The room was nice enough, but the housekeeping was only adequate (lots of dust and some of the extra blankets and pillows had not been washed). The listing warned us of onsite construction, but did not express the extent of the encumbrance. Our building's beach access was inaccessible, but the neighboring building offered access by walking through the parking lot and all the construction. One elevator was closed. The main issue however was that the listing said that the balconies would be closed from mid-November to mid-January, but when we arrived (October 10) there was a note from the HOA stating the balconies were closed and if we used them we would be evicted. We contacted Blue Swell to discuss the problem, and they thanked us for letting them know there was an error in the listing and to call the HOA office (no money back offered). We called the HOA after we noticed that the construction had moved away from our side of the building and inquired as to how we would know when we could use the balcony. We were curtly informed that the note would be removed from our door when that happened, and that it would be a long time yet, and we were reminded of the eviction threat. The key to avoiding situations like this is proper communication, starting with an accurate listing. This is not our first stay at Long Beach Resort, but it will be our last. We had thought about buying a condo at Long Beach, but are not interested in dealing with the HOA here.
JON G.
2025 年 10 月に 8 泊滞在
