The Honua Kai is perfectly located along the Kaanapali Beach shoreline. It offers a wonderful view and access to the beach as well as being conveniently located in proximity to grocery stores and some restaurants. The front desk attendants, bellmen, and other staff members are kind and attentive. Our room was clean with only some minor problems. The property, however, has and continues to be neglected. The common areas (elevators, hallways, and grounds) need serious attention. I am certain that the floors of the elevators have not been cleaned since we were there a year ago, and touch-up of paint and repair of the corners of walls as well as carpet cleaning never happens. Landscape maintenance is spotty at best. Is all of this the end of the world? Well, no but it is an indication of attention paid by the maintenance staff and how much management cares about the overall experience of the guests. Another thing which is SIGNIFICANT, and management just cannot figure this out, is this: Each balcony has tile floors. The table and chairs on the balconies have no padding or protective ends on the feet so that when they are moved - and it seems to be a favorite pastime of most guests, it makes the loudest screeching noise that can be heard several floors below and across. Why the management cannot put felt tips on the ends of this furniture is beyond me! We have complained numerous times over several visits and it always falls on deaf ears. Also, know that many guests come from the mainland and so their sleep schedules take some time to adjust. The movement of the balcony furniture seems to occur according to their wake schedules at home! This is usually around 3 to 5 o'clock in the morning!!! Trust me people!~ This is a big deal!
The pool areas are very nice but the pool lounge chairs are getting worn and in need of replacement. Pool-side food is expensive so bring your own.
Maui Resort Rentals does a good job of communicating. Instructions for check-in/checkout are clear and easy. But know that your stay in their managed rooms is not inclusive of maid or cleaning services without a fee. This means that you'll be doing all the stuff you do at home if you want your sheets cleaned, floors vacuumed, towels washed, bathroom cleaned, etc. They will send someone to clean it but it will cost you each time you want cleaning to occur. Oh, and there are no vacuums, general cleaning supplies, etc in the room.