Overall we had a nice time and the location was great. The house was dated and smelled musty. The pool and hot tub were not clean when we arrived and no one showed up to clean them as the notes indicated on the rental. As I read it, both the pool and hot tube weren’t be cleaned during the beginning of the rental and mid way through. The oven did not heat correctly so cooking took longer and turning the heat up did not help. Most all of the closet doors were broken and kept coming off
Ashley Jane M.
2024 年 7 月に 7 泊滞在
8/10 (良い)
Lawrence A.、East Liverpool
2021 年 10 月 19 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great Stay
Very Good
Lawrence A.
2021 年 9 月に 7 泊滞在
2/10 (非常に不満)
Michelle C.、Pickerington, Ohio
2021 年 6 月 5 日
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
House in poor condition
The house advertised that it was newly renovated and it is not. There were patches on the ceiling, musty smell, railings that were loose, grass not cut and yard filled with pet feces. We contacted the property management company about the house not being cleaned when we got there. There was a dirty diaper, fake finger nails on the carpet, dirt on the sliding doors, and small blood specks on the bathroom floor. The manager came out to take pictures and said she would have someone come the next day to clean and that person never showed. I called the office daily and never received a return call. There was black mold on the ceiling beams. On the next to last day we woke up and found a couple cockroaches on the kitchen floor. It was a horrible experience.
Michelle C.
2021 年 5 月に 7 泊滞在
6/10 (普通)
bob b.
2020 年 10 月 28 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Salvo
Great location, nice having pool also.
Upstairs balcony view is great. Beds not the most comfortable .
Dog hair everywhere when we got there. Floors dirty. Cleaners came the following day and did a good cleanup
bob b.
2020 年 7 月に 7 泊滞在
6/10 (普通)
Jeremy S.、Morrisville
2020 年 8 月 23 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
Great location, but very poorly managed
First the good...
- Location is excellent.
- House is spacious and comfortable.
- The layout is great for large families.
- Pool and jacuzzi are well maintained.
The bad...
- It was dirty, and not just a little. We've done vacation rentals everywhere, and this was gross. August 2020 is a frightening time with Covid19, and Surf or Sound (property manager) bragged about all the extra steps they were taking. They lied.
- Refrigerator and freezer were full of grime from the last renter, silverware was full of dried food and rusty.
- There were 5+ of all kinds of cookware, but all of them were in terrible condition. Examples include Teflon pans that were scratched through to the metal, coffee maker with cracks on the lid.
- Garbage stuffed behind nightstands, under beds, and under couches. This includes what I can only describe as what looked like a "bloody" paper towel.
- Master bedroom toilet handle didn't work. You had to pull the top off the tank and lift the flapper.
And the ugly...
- We called to tell Surf Or Sound, and they abruptly told my wife to "put it in an email" and HUNG UP ON HER. Not cool.
Net: If you aren't picky about cleanliness, you'll have a blast. Otherwise, I'd pick a property through a different company.
Jeremy S.
2020 年 8 月に 7 泊滞在
オーナーについて
オーナー : Surf or Sound Realty
Surf or Sound Realty is a premier property management and real estate sales company located on Hatteras Island, North Carolina. Since 1978, we have grown to manage nearly 600 vacation homes, welcoming more than 100,000 guests and 12,000 reservations annually.
Our locally owned and operated company has taken care of Hatteras Island vacation rental homeowners and vacationers for over 45 years. Throughout our journey, we have accumulated decades of experience in managing homes exclusively on Hatteras Island. Our commitment to excellence and personalized services has made us a trusted name in the industry.