美しいWekiva川で家族向けの自然の隠れ家

Hello Lily, thank you for your review and thank you for your stay. I apologize for the smell you experienced. When an abundance of people are at the property without my knowledge (20+ with your group) the water softener has a hard time keeping up. The smell you experienced was from the natural sulphur from the Florida spring we sit on top of. Although it has a slight smell, the water is actually full of nutrients and great for skin, hair and nails. If you would have alerted me during your stay about this problem I could have fixed the problem for you as it all just has to do with settings on the water softener system. Also, I am sorry that you did not enjoy the natural setting of this home. We sit on the boarder of a state park, so there will obviously be wildlife in the area including bears, owls, hawks, deer, and turtles. This is usually a draw to the property for many. I have never had a problem with wildlife interacting with guests. I wish I could say I look forward to hosting you again so that I can try better as a host, but after the way you and your group trashed my home with a large party, damaged my hardwood floors, and then threatened me with a negative review, I will not accept you as a guests again. Thank you! :)

Hello Michelle, although I am generally sympathetic when a guests has an issue with our home, will do my best to address these falsehoods and lies one by one. Yes, we do have a security system at the home. No, the security cameras that are on each corner of the home can not see inside the house. The security system was disclosed to you in our listing before booking. We have the cameras to not only protect our guests but to protect our home. After all this is OUR HOME and I will contact guests as much as I please while they are here. We have had guests lie about who they are and throw parties with 200+ people behind our back. Although a guest may claim they are a harmless family, when they cover a security camera it gives me pause... Secondly, the Sulfer smell to the water. Yes, we are located on a natural spring that supplies water and minerals to our region. This is very normal for Florida. Bleaching water pipes and using harmful chemical additives to mask the “smell” is harmful to not only our guests but our beautiful environment. This is the first complaint we have ever had about our water in 3 years of short term rentals. All of our indoor water facets and showers utilize a Reverse Osmosis filtration system to filter the water to drinking standards. Third, food being left in the refrigerator is unacceptable. However after speaking to my cleaning crew they claim the food left was unopened gifts and condiments.... so I again apologize for leaving items we determined as beneficial. We continue to strive to give our guests a wonderful experience at the Retreat. And offer 24/7 support to our guests. In this situation the guest was offered extra cleanings and was asked if there was anything we could do to resolve any of these problems to which the guest denied. I’m happy to answer any more questions you may have. Thank you!