I am copying the message I sent to a very uncooperative property manager, we were on our honeymoon and never expected this type of experience!!!!This is ridiculous!!!! We did nothing wrong at your rental facility and the place was WAY below standards and not in any way ready to be occupied. As I stated to you on the phone the temp. outside was warmer than the inside. When we arrived there were NO starter logs, damp insufficient wood and damp newspaper, so we could not start a fire. The place smelled VERY musty and when I went over to the dehumidifier it was overflowing with water because no one emptied it! We were on our honeymoon and didn't arrive till late the first night so we just had to deal with it, not something you want on your honeymoon. We called the maintenance man the next day as instructed and he couldn't fix the dehumidifier and brought us over some damp starter logs which weren't lighting either. Then we got home later that day and the dehumidifier was supposed to be fixed, but, it wasn't done correctly and there was still a leak, which again we reported. The water damage was present on the 1st day. We in NO WAY did anything to make this happen it was already broken!! So we had to be inconvenienced again by the maintenance man. We had to do laundry and use the dryer, however, again the cleaning lady didn't do her job and we had to empty linens that were in the dryer. We placed them on the clean floor as it wasn't our responsibility to put away linens. During our phone conversation you specifically stated we would be getting a 50% refund and refund of cleaning fee and now you are backing out, all this information will be sent to VRBO and your property will be given an awful rating. You certainly are no property manager we would ever want to be involved with!!
We will do our best to get money refunded through VRBO!
Show original message