This was the most well equipped home we have ever stayed in. We are used to bringing/buying kleenex, toilet paper, dish soap, etc. All of that was there including large bars of soap in each bathroom, spare batteries for remotes, laundry detergent, dish detergent, beach towels, beach toys, beach chairs, coolers, bug spay, even a copy of the the Hawaii "blue book." Everything in the home is in excellent condition. I do hope future renters continue to take care of everything there so it is available for travelers years from now. Donna was the perfect host. She was responsive to all of our messages before the trip and let us know while we were there that she would not be available for a day and provided an alternate contact. We had no reason to contact her during our stay, but I know she would have been super responsive if we had needed something. We had a group of 7 and had more than enough space (my parents in one room, me and my husband in one, and our 3 kids sharing the third room) Both master suites are amazing with outdoor showers and a king bed. The third bedroom has 2 queen beds and room on the floor if someone doesn't want to share a bed. We did not pay for pool heat and the pool was warm enough in the afternoon/evening for a nice swim. The pool is not large, so don't expect to swim laps as a workout. We also did not pay for resort access. There are plenty of beautiful beaches nearby. It is about 15 minutes to the nearest store and restaurants. It is about 3 miles from the ocean so you won't hear the waves, but you can see it. The property is a duplex, which was not a surprise to us since I had seen that mentioned in other reviews. We never heard our neighbors, perhaps the other side of the duplex was not occupied during our stay. We would definitely stay here again if our travels take us back to the big island. If you are on the fence for renting this property, do it! You won't regret it