Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our experience with the house and Benchmark was terrible from start to finish. It began when we were told we could check in around 1pm and when we arrived close to 4pm (our stated check in time) the cleaners were there working and told us they would need 2 extra hours to clean the house. Why were we not proactively notified? We had just purchased groceries and had 8 people, including 4 small kids in the car with no where to land and everything was melting. Unfortunately, that was only the beginning. There were SO MANY problems with this run down house. To name a few of the big ones: broken air conditioning units, leaking air conditioning units, windows that wouldn’t close, broken blinds, the pool was completely unusable and neglected, the outdoor space had trash all over it IN THE TREES, the list goes on. It felt like a frat house out there. Everything was moldy, run down and it was clear this house had not been properly maintained. We spent hours and days waiting for repair men, communicating with various people and collectively agreed this felt like more of a home renovation week than a vacation. The only positive thing I can say is the repairmen and cleaners were pleasant and hard working. Why did we have to tell the management company that the pool was green and wasn’t even filled enough or point out multiple wine bottles and trash in the trees or the large puddle of water on the kitchen floor from a leaking A/C unit or the window that wouldn’t shut or the fact that the A/C unit upstairs didn’t even work? The pool man came out so many times to treat, fill, care for the pool and it was still unusuable. In addition to the trash and unkempt pool, the amount of mold on everything and mosquitos was unlike anything I’ve seen. We expect bugs, no problem, but this was truly on another level. Think jungle situation. Main takeaway: AVOID this house and Id highly suggest to AVOID this management company all