スポーツビレッジリゾートのフルアメニティー

Sure appreciated their consideration and care of the home. Will always give them a 5 STAR guest rating

Thank you so much for your review. We sincerely appreciate it and hope we can be of help to you, family, friends, etc. again in the future. You absolutely made my day today!! :) Bob

WARNING TO HOSTS!! JUST SAY NO!! To those reading this review, it is very important to us that you read this response. These guests came to stay in southern Utah from Canada during two consecutive Spring Break weeks from two different school districts in Utah. It’s an obviously busy time in St. George during Spring Break and vacation rentals are typically 90% full. I had turned in for the night when the guest sent a message after 11pm. Upon getting ready the following morning, I messaged him and let him know my wife and I would do what we could to resolve the noise problem. I asked if it was OK for me to reach out to the owners of the units above our condo and the HOA. He declined. Due to my work schedule, I was unable to immediately drop everything to knock on their door. This didn’t make the guest happy. My wife was willing and did go to the condo and met with the guests face to face. When she began talking with them, it was very obvious to her she was dealing with an adolescent adult. He pouted, would not have an adult conversation with my wife and his wife was noticeably embarrassed. He kept wanting to know what his options were. My wife asked if they had been out of the condo and gone anywhere because there was so much to do out of doors such as hiking, biking, beautiful walks, National and State Parks, and a variety of other things to do but remain in the condo. They had not done a thing. He also complained about the exercise room in the clubhouse at Sports Village. My wife listened and the conclusion was, he was going to explore his options. I’m sure that is when he attempted to get a refund from VRBO and was denied. We certainly offered to work with them and that night, my wife did talk to the guests upstairs and let them know of our concern for our guests, the noise level, “quiet time” in the complex, etc. She also provided our guests with a $50 gift card to go eat at one of our nice local restaurants. The next day, my wife took him a $100 Membership Card to a local athletic center called The Summit. He refused the Membership card and it was a non-refundable card. The athletic club was less than 2 miles away and the membership was good for he and his wife. Denied. The following night, my wife returned and spoke with a new set of guests in one of the upstairs condo’s and told them about quiet time, and other rules of Sports’ Village and the concerns our guests had in previous nights. Come to find out, she was told that OUR GUEST was slamming the door of OUR CONDO causing noise to the guests upstairs AND below our condo (ours sits on the main level within a building with units up above and units down below. One of these guests wanted us to know that our guest upset one of his daughters to the point where she was in tears and crying. Not sure of ANY reason where that is appropriate from an adult to a child. Again, an unsatisfied, adolescent adult acting and behaving as a spoiled child who complained where there was NOTHING we could do, say or offer that would have made a difference so in response to this review, I again say: WARNING!! JUST SAY NO!! Should you receive an inquiry from this guest

Jenny, Thank you again for staying at our vacation condo in Sports Village. Hope you had a wonderful time. The weather was sure fantastic. As we like to check with past guests, is there anything we can do better as we serve future guests? I welcome any suggestions or recommendations. Thanks again! Hope you'll come back and stay at our place again. Bob Richards