We enjoyed our stay at this property though there were a number of challenges. Overall, the property was clean and the accommodations worked well for our family. Lanais were great and location was very good (overlooking the pool). Be sure to bring all your own ziplock bags/foil/saran wrap/spices/oil, etc.
It is difficult to park 2 larger cars in the garage. There is no street parking except for a few ‘guest spots’ which are limited to a 6-hour window and mostly occupied. It was an undertaking to safely get in and out of the garage without hitting our 2nd car, the wall of the garage, or the garage doors of the 2 other neighbors.
Upon check-in, we found what we regarded as a dangerous condition, a metal leg of the coffee table was broken/protruding in such a way that our twin 3-year old grandchildren could be seriously injured. We moved the table across the room and used the wall to block the danger, but then had no coffee table for the week.
The master bathroom shower had a fair amount of mold and the door of the shower had a fair amount of dirt in the rail.
During our stay, the hot water heater went out for a 24-hour period. Initially, we thought it might be from overuse, but when we returned from a day of activities, it was still cold. We called for service, but the staff could not come until the next day. My husband researched the internet to assess what the problem could be. The following day, using a screwdriver we were able to remove the panels, hunt around for a reset switch and reset the water heater. This action restored the hot water. When the on-site staff arrived, they asked us to show them how we had fixed it so they could learn for the future. Seems we might have been without hot water longer if we hadn’t fixed it ourselves. It was a big inconvenience to take cold showers and you can imagine how well that went over with 3-year old toddlers.
During our stay, the washing machine went out for a 3-day period. At some point, the on-site staff came to look at the washing machine, were not able to fix it, and escalated to an outside repair service who could not come for 2 weeks, long after our stay. It was a big inconvenience to be unable to wash beach towels, clothing, etc. particularly since we were traveling with toddlers.
The door to the upstairs lanai/balcony does not lock. This made me uncomfortable.
Responses by Vacasa after our trip have been very slow. I’m now forced to take up my concerns with Visa.