After reviewing many, many properties in the area - we landed on Casa Napa. We had a beautiful 8 night stay - and we returned to the US fully relaxed, well fed, and rejuvenated.
As far as the house itself - the property is beautiful. Perfect for a family vacation, multi family vacation, or girls trip. The location was also extremely convenient - somewhat secluded, but only a 15/20 minute drive to the town center of Tulum. Our favorite part of the house (and what sold us on the listing) was the beautiful rooftop plunge pool. It lived up to our expectations!
Unfortunately, Casa Napa still needs to work out many kinks with the property management company (IE: the beach needs to be cleaned daily to avoid trash build up, better attention to detail in cleaning the inside of the house, increased professionalism in communication, etc.). The kinks fall short from what you’d expect from a luxury listing at this price. Assuming they take the right next steps, I have full confidence the home will earn 5 stars.
Erin and Ken (who you will communicate w on VRBO) are wonderful - extremely responsive and helpful. They were a pleasure to work with.
They also organized a chef service for us during our stay - Chef Gio and Ida were amazing (definitely the highlight of our stay). Highly recommend going this route!
Erin also put us in touch with a woman named Virginia, who was the best excursion guide we could have asked for.
Thank you to Casa Napa for having us!