We recently stayed here for a bachelor party of 15 guys and overall, we enjoyed our stay. The beds were comfortable, the pool was outstanding, the location was great, and Jairo and Francinni live up to the hype. With that said, the place has definitely lost a lot of its shine and feels a bit more like a party house than a luxury rental.
The largest issue, we experienced a 24-hour water supply issue that took out all running water including the pool. Jairo did everything in his power to help resolve. While we appreciate his efforts, it seems that it could have been avoided in the first place if proper measures were taken (e.g. asking us to conserve water, pre-planning backup water trucks).
Beyond this, the property needs some real TLC. Broken furniture, difficult-to-open doors, non-functioning safes, ripped/broken chairs on the pool deck, wobbly faucets, etc. There were broken tiles and trim boards, and wobbly handrails around the rooftops were a safety hazard.
Francinni cleaned each day, but the property could use a good deep clean. Dirty floors / windows, oily fingerprints, calcium build-up, grody appliances.
Despite the issues, we enjoyed our stay. Jairo's recommendations for services such as the catamaran cruise and the chef were all spot on. Francinni makes a damn good breakfast. Jeniece covered our dinner one evening as an apology for the water outage, which was a nice gesture.
Casa Cielo Vista is a beautiful place that I’d love to see get back to its luxury status.