We are posting this review after trying to reach out directly to the owner at Barrier Dunes. We have not heard back from either VRBO or the owners.
The issues we have are with the Host, which is Vacasa of Florida. If you remember, there was a hurricane, Idalia which impacted the western coast of Florida and required a Mandatory Evacuation of Cape San Blas on Tuesday noon, August 29, which was rescinded on Wednesday at noon August 30. My family had to leave Florida and drive back to Atlanta hoping to salvage some time at the unit. We had leased the unit from 8-25 to 9-5 which was 11 nights during the off season. Vacasa NEVER called us or communicated with us in ANYWAY alerting us of the Hurricane or the Evacuation Order. We wondered how many Vacasa renters could they have possible had the week prior to Labor Day.
We were advised by other tenants at the complex, Barrier Dune, of the pending and then actual Order. We called Vacasa over 10 times and not once did we talk to anyone that had knowledge of the pending hurricane or Evacuation Order on Tuesday August 29. We talked to reps in Belize 5 times, Oregon 2 times, El Salvador 2 times and Valdosta 1, but NEVER from the local St. Joe Staff. We were told after every frustrating call that someone would call us back within the hour. NO ONE from Vacasa EVER called us. To the owner of this unit, we loved the unit as it is the best unit, we have stayed in from our 5 prior stays at Barrier Dunes.
Never again!