We visited for a birthday trip. While we understand some things are out of the owner's control there are many things that were. This is our rental experience.
Despite a large cleaning fee, arrived to a filthy condo. There were food drippings on the stove, tub had hair, beds had sand/other in them, etc. There was an excessive amount of sand. When we reported this issue we were met with condescending comments like "You are at the beach, sand is expected". We have visited the beach dozens of times, never have we seen a unit with this much sand. We had to purchase cleaning materials and clean the unit ourselves. When we reported this issue, we received another rude response.
We spent a lot of time in the unit as we are still practicing social distancing, only leaving to visit the beach across the street. We were told someone came by the unit to clean but no one came to our room. Besides we already had cleaned the unit ourselves.
The condition of the unit was in abysmal shape. The bathroom door would not lock. The balcony was cracked, coming off the building, the railing was loose & severely slanted. When we asked about this we were told the building was "structurally sound" but it was dangerous. While other unit's windows were clear the previous mildew window comments ring true. We spent $5 on laundry machines that didn't work properly.
Secondly, was noise. We were kept awake by other guest until 3:00am with extremely loud music, screaming, & kids shooting sling shots at the windows. They had 10 people in a 4 person hot tub. To this, we were told to "call the police", which our neighbors already did to no avail.
Thirdly, is the parking. We had to park along the fence far from our room. Be prepared to walk across the property and up three flights of stairs to get to your unit. The peace disturbers previously mentioned had several cars parked that did not have parking passes. We were told only 1 car did not have a pass but we counted much more. There was no manager on property that we could locate. We are unsure if the property is managed at all because there was a lot of dead landscaping and building damage such as bricks/planks in the walkways.
Pros:
The check in process was easy/contact-less
Convenient location
Cons:
The unit was not cleaned
There was sand/ hair in the beds
The noise
Not enough parking
Customer care is abysmal
Obstructed view
Poor structural safety
Laundry machines do not work