Charming 1BR cottage in Orinda, Bay Area

We were left with an unprecedented heating bill after this guest’s stay, more than double the amount we ever saw before. We also had to spend hundreds of dollars in plumbing services after she left. Regarding parking, the add is clear that the unit only includes street parking. This guest seemed to believe to be entitled to park in one of our parking spaces. This was our only guest who refused to park where we ask, claiming it is a ‘narrow road’ (it is one of the main roads in Orinda), and decided to park in front of the neighbor’s property instead. After causing all these problems, and we doing everything to accommodate all her requests and needs, this guest somehow still felt it was ok to leave us a poor review. Unfortunately, this is the type of guest we would prefer not to have again n our property.