パノラマスロープサイドビューの2ベッドルームコンドミニアム

Thank you! We are happy you enjoyed your stay at Sugar Top! Thank you for your kind comments! Please come again and check out the view in the summer or fall!

We are delighted to hear that you enjoyed your stay. So glad that the weather was cooperative for you. Nothing is better than watching little ones frolic in the snow. Thank you for your great review. We hope that you will visit with us again.

We are sorry to hear your stay was less desirable, we certainly want our guest to get the most out of their stay. We do put in the description that " Sugar Top has a shuttle system for guests. Please be advised that the parking shuttle is run by Sugar Top. Resort Real Estate and Rentals has no control over the shuttle system." Our check in and check out times are also listed for guests to see before booking. We are very sorry that you experienced a smell, we wish you would have called us so we could have done something about it. We have not had any previous complaints about a smell but will definitely be looking into it. We do see you checked in after hours and could not find any correspondence with you via messages or email. We can only assume you are referring to Sugar Top office staff. Again we do not manage Sugar Top but will be passing along the feedback to their management.

We are sorry to hear you did not enjoy your stay. The blinds have been fixed (which was not reported to us during your stay, only afterword) and we have passed along the feedback about the beds and the dishware to the owner to see if they want to replace. Housekeeping called us to inform us that there was a strong smell of smoke and evidence of cigarette ash in one of the bathrooms. We called to let you know and ask if there had been anyone smoking and of so we would have to use the deposit to fumigate. When you said no, we asked housekeeping if they had gotten units mixed up accidentally and if they had taken pictures of the ash. When they told us they had not taken pictures we called you back to let you know since there was no evidence we would not be charging you, all of this was resolved in less than 24 hours and did not take several phone calls. I assure you this was no scam as we have not had any loss of income from the recent recession.

We are sorry to hear about the parking issues but are glad to hear everything with the unit was enjoyable. Unfortunately as it states in the description, we are a separate company from Sugar Top Resort and only manage the individual unit. We have no control over parking or their front desk. We will bring this feedback to the managers attention at Sugar Top but unfortunately that is all we can do. Please just note for future reviews, the reviews for the unit will affect our company and ratings and not that of Sugar Top as we are two separate companies. Reviews of Sugar Top resort should be made separate on their website. Thank you and we hope to host you in the future at a different unit.