This is the second time I booked this property. Last year, the property was a little dirty (IE: dust, dirty vents, spider webs), but I chose to ignore it as we didn't spend much time in the house, and the issues were small. This year, all of the issues we noticed last year were amplified (probably never addressed, and we encountered a laundry list of other issues. The issues we had were as follows:
1: Mold throughout the master bathroom shower
2: Disgusting hot tub (algae growing/filled with sand)
3: Vents that have not been cleaned in years (absolutely disgusting)
4: Spider webs in nearly every corner of every room (fell on us multiple times/ran into them when walking through doorways)
5: Roach feces all over the fireplace mantle
6: A dirty tissue on the living room carpet
7: Water damage and mold above the main entry
8: A rotted-out step to the trash room (safety hazard)
9: A broken dryer machine
10: Second bathroom shower did not drain
11: Bag of dog feces grown into shrubbery next to the front door
12: Windows covered in grime (not cleaned in years)
13: Trees/plants/vines growing out of the roof/gutters
14: Moss (slipping hazard) covering the brick patio by the hot tub
15: Multiple lights that were burned out/never replaced
16: Dead bugs in multiple light fixtures
17: Old food crusted to the inside of kitchen cabinets
18: A water filter in the fridge that is outdated/never replaced (>1 year)
19: Old dog treats behind furniture
I was extremely disappointed that the house was not just dirty when we arrived but neglected. None of these issues cropped up in the last few days. Some of them have been ignored for weeks, months, and quite possibly years. I contacted Vacasa about the big issues and was told they would be addressed. The mold in the bathroom shower was cleaned the day after we arrived (nearly 24 hours after check-in). The hot tub was cleaned 6 days after we arrived (the day before we left). We were told the vents would be cleaned, and the spider webs removed, but they never were. We had to live in the house for the week dodging spider webs, watching dust fall down from filthy vents, and breathing in roach feces from the fireplace mantle. I read a few other reviews on the site for this property and noticed some of these issues were present with other renters (IE: dryer, rotten step, etc.). I requested a refund for the $900+ I paid to Vacasa in 'fees' as they obviously did not clean the property prior to our arrival or clean it in a timely fashion/address the concerns we had while we were there. Sadly, they only gave me a portion of the 'fee' charge back. Given the state of the property, I was not happy with the refund. They did not deserve any of the 'fees' that I paid to them given the state of the property upon our arrival or the lack of service for our complaints/concerns. I also requested money back from the property reservation itself as we could not use amenities listed for the property that we paid for: hot tub, dryer, guest bathroom shower, but Vacasa ignored my phone calls and my emails. No one should pay for amenities listed on the site and then not be able to use them. I am not happy with the service provided, the lack of reimbursement for not cleaning the property/addressing our issues, and the inability to use the amenities we paid for. I gave Vacasa a chance to make it right, but they ignored my concerns/complaints and my request for a fair refund (I was told I would be getting a larger refund when I spoke to them on the phone while staying at the property, but this appears to have been a lie). I will never use their services again, nor will I ever book this property again. If you choose to book this property, I caution you. It may be disgusting and unkempt when you arrive. If you try to have your issues addressed, they may not be. Renter beware.