Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was somewhat unhappy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Well, it wasn't exactly what we had hoped for. We visited Maui to celebrate a 40th birthday with our family. The good reviews helped us to choose this Wailea condo. However, it was not exactly paradise. Within minutes of arriving, we discovered an enormous trail of ants in the kitchen, all over the counters. It was revolting. Better yet, the company brushed us off, saying "oh, those are just ghost ants". Now I have visited Maui 8 times in my life and never have I ever had an ant infested property. While CBIP allowed us to break our contract, there weren't really other good options for us last minute. Additionally, if you choose this property, just know that the long term residents will shame you until you leave the pool area. They are not pleased to have visitors inside their pool and on their grounds and they let you know loudly. We went to the pool once and only once, and could not bear returning again, for fear of retribution from the long term residents who berated us and our children at the pool. I complained about this to CBIP. And although they were compassionate on the call, never once did they follow up in the four remaining days of our vacation. I had asked for pool access absolutely anywhere else on the island, perhaps another condo development. But, nothing. Complete avoidance and radio silence from CBIP. I wrote multiple emails, called several times, and could not have been kinder in my communication with them. Their tactic is to avoid and hope you'll deal with the problems. Additionally, my 3 year old daughter was severely injured on one of the many sharp corners in the home (in this case, a nightstand) since the home has no protective coverings on any of those corners. We ended up in urgent care with a deep 6 inch long gash which prohibited her from swimming the entire week. The home itself is a decent size. The beds could use more blankets. The pest problem has got to be dealt with, we were astounded no one had mentioned it in previous