4/10 (不満)
Chad C.
2022 年 1 月 1 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Not Good
My step dad passed away 4 days (Wednesday, 12/22) before I was supposed to check in for this vacation (Sunday, 12/26). I immediately messaged the host and requested a change of dates through vrbo and I never received a message back. My family left after the funeral service and missed 2 days of our vacation that we had paid for. When we arrived at the Jetty on Tuesday, 12/29, I tried to talk to the front desk person about the situation, they basically ignored us. We got to the room and realized the unit next to us was under construction, as many of the units in the building are. All day long we had to listen to the loud noises and men coming and going. The Jetty was dirty. The stairwells were trashed from the workers bringing materials in and out. Overall, this trip was a disappointment and the communication with the property's owner and Jetty employers was disappointing, too.
Chad C.
2021 年 12 月に 6 泊滞在
