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4/10 (不満)
Tony J.
2024 年 3 月 16 日
Mixed bag experience
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
After a full and long day of travel, we arrived in Potrero at Flamingo Towers #24. It was around 7:30 and dark. We had alerted the management company -Krain, that we would be coming in late and they assured us that was not a problem (they had made us sign a rental agreement that included a late check in fee, which we we told them we would not pay - and they agreed). When we got there the entry code for the door didn’t work. We had been told to look for a blue tent to get information and a welcome basket. There was no blue tent, no welcome basket and no one from the management agency to assist us. The Towers and apartments were locked up; there was no front desk and no one on site to assist. I I tried calling 2 numbers I had been given to contact them. No one answered nor responded to my messages. After an hour we located an after hours worker who just happened to have the personal phone # of the Krain apartment manager. After much wrangling the manager provided us with a new lockbox code and we were able to get in. This was incredibly unprofessional of the management company. When I did finally talk to the manager, he apologized and said he would stop by the next morning, bring us some coffee, and would fix the lock box problem. We waited all morning and never saw him nor heard from him again at all during our stay. I would say that the apartment itself was clean, comfortable, had modest but adequate kitchen utensils, and a breathtaking view. But frankly, the management company soured us deeply on this experience. They were uncommunicative, hard to contact, and non-responsive. We were lucky to even get into the place but for the worker who just happened to be there when we were wandering the premises looking for help. The phone numbers provided to clients like myself for communication and problem solving were a joke. Nothing but empty rings and message boxes and then no call backs.
Tony J.
2024 年 3 月に 2 泊滞在
