ベッドルーム7室、バスルーム4室。プライベートプール、ホットタブ。ウッドピザオーブン。卓球。 WI-FI

Thank you so much for the fantastic recommendation! We’re thrilled that you enjoyed the spectacular view and had such a great experience. Alessandro will be so glad to hear your kind words—he always goes above and beyond for our guests, and we’re happy he was able to assist you so quickly with your car. It was a pleasure hosting you, and we hope to welcome you back again soon! Best regards, The Tuscan Retreats Team

Dear Nora, Thank you for your 5 stars review! Even if the review is very short I think it expresses everything! :-) We look forward to hearing from you again in the future. Best regards, Marie at Tuscan Retreats

Thank you for your review, and we are glad you loved the house and pool and area. We hope to welcome you another time. For future guests, please note that whilst Garfagnana is mountainous and away from it all, buses move daily and lorries regularly, so the roads are fine for all size cars. The market town of Castelnuovo with all you need is less than a 10 mins drive; Barga just 25 mins; San Romano and the tree climbining/zip wire park 20 mins; various good restaurants within a 15 min drive ; Lucca 1 hour as examples. We do provide a detailed information pack to get the best out of the area, and Gragnanella is actually a really good location for exploring the Garfagnana itself too .

Thank you for such a great review and recommendation! Alessandro will be delighted to know how much you enjoyed the pizza and appreciated his hospitality. We're thrilled you had such a cozy, relaxing stay in the mountains. We would love to welcome you back again in the future! Best regards, The Tuscan Retreats Team

Thank you for such an exceptional and detailed review! Alessandro will be deeply touched to hear your praise for his attentive care and especially the homemade pizza night ahead of Ferragosto. We are also thrilled that the private chef experience we recommended made your birthday celebration so seamless and memorable for all of you. It was a true pleasure hosting your group, and we can’t wait to welcome you and your family back for another wonderful holiday! Best regards, The Tuscan Retreats Team

Thank you for taking the time to leave your feedback. We are pleased that you enjoyed the property's location. We are, however, sorry that some aspects of your stay did not meet your expectations. The decorative handle on the front door had unfortunately been damaged by the previous guests shortly before your arrival. As the door is operated using the key, it remained fully functional, and a replacement handle was fitted as soon as local shops reopened after the weekend. We also apologise that your apartment was not checked as thoroughly as it normally would have been before arrival. As you arrived significantly earlier than the agreed check-in time, the owner was still carrying out his usual final inspections. In welcoming you early, he unfortunately missed his final check of the apartment, including ensuring sufficient toilet paper had been left and carrying out one last inspection after cleaning. We sincerely apologise for this. Regarding the glasses, the property is equipped with approximately 60 glasses across the four kitchens. As larger groups often gather to eat together, glasses are frequently moved between apartments and occasionally not all have been returned to their original kitchens before arrival. We are sorry if this caused any inconvenience. The property comprises four self-contained apartments, each with its own kitchen and dishwasher. Just two days before the end of your two-week stay, one dishwasher out of the four developed a fault due to glass in the filter. As soon as this was reported, the owner attended immediately. As your group was using the communal kitchen and one of the larger apartments for meals, he immediately transferred the dishwasher from the smallest apartment so that the kitchens being used by your party continued to have working dishwashers while a replacement was obtained. Whilst any appliance failure is frustrating, every effort was made to minimise the inconvenience and ensure dishwasher facilities remained available for your last 1/2 days. When the showers were reported as draining slowly, the owner attended immediately and resolved the issue. We would also like to clarify that no concerns were raised during the stay regarding failed silicone seals, nor were any silicone repairs required. Had such a repair been necessary, the owner would, of course, have arranged it immediately. He was therefore very surprised to read that guests had apparently carried out silicone repairs themselves, as this was never mentioned to him and he completely disputes that this was necessary. The shower rooms you referred to do not have shower trays as they are also suitable for those using wheelchairs- they purely stick to the floor. The owner takes pride in maintaining the property and in responding quickly whenever guests need assistance and of course we were also available 24/7 should you have felt anything wasn't being resolved during your 2 week stay. Whilst we are genuinely sorry that your stay did not fully meet your expectations, and we appreciate your feedback we are confident that the owner remains committed to providing guests with a good standard of service and a lovely holiday. Best wishes, tuscan-retreats.

Thank you so much for your kind and detailed feedback. We’re delighted the houses worked so well for your families, and that you enjoyed the pool, pizza oven, and facilities. It’s wonderful to know you had such a relaxing week, and we’d be very happy to welcome you back again. Best wishes, Lorraine at Tuscan-retreats.

Thank you so much for your kind review. We’re delighted you enjoyed your stay and found the owner so friendly and helpful. Yes these old tuscan villages have narrow roads, but we feel it is all part of the charm of these historic places. We’re so pleased everything else went well for you and hope we can welcome you back again in the future. Best wishes, Lorraine at Tuscan-retreats.

Dear guests, Thank you so much for your kind words! We're so pleased to hear that the house worked well for your families, and that you enjoyed the terrace, pool, pizza oven, and games for the children. Alessandro will be thrilled to know his hospitality (and pizzas!) were appreciated – he always loves making guests feel at home. We’d be delighted to welcome you back any time! Best wishes, Lorraine at Tuscan-retreats

Thank you for your wonderful review! We are so pleased you appreciated the beauty of this area, and also that you enjoyed this property which is ideal for groups. We will pass on re rubbish bins, and the owner will provide more. Do please come again! Best wishes, Lorraine at tuscan-retreats

Thank you for your review. We are glad you enjoyed your stay at this beautiful place. The owner has recently renovated with a brand new BBQ and wood oven area, and also an outdoor kitchen and he is now studying the possibility of a WC close to the pool too. Many guests like that the pool gets shady by late afternoon as they are fed up by the heat, but I fully understand. We hope you were able to continue to enjoy the sun at the second terrace which gets the sun until later. We hope to hear from you again. Lorraine at Tuscan-retreats

Dear Charlotte, Thank you for your 5 stars review! We are very glad to hear that you enjoyed your stay and the property. We look forward to hearing from you again in the future! Best regards, Marie at Tuscan Retreats

Thank you for your review. Great to hear you loved the pool, pizza oven, views and the local area! We hope to hear from you another time. NB -for future guests, whilst approach road is narrow and steep it is perfectly fine in an ordinary car . Best wishes Lorraine at tuscan-retreats

Thank you for your 5 star review. We hope to hear from you another time. Lorraine at tuscan-retreats

Thank you for your 5 star review. We are glad you enjoyed this house and the wonderful views from the pool and terrace. Good also to know you made the most of the area too. We will pass on your comments to Alessandro and he will be happy to welcome you again. Lorraine at tuscan-retreats

Thank you for your 5 star review, which we have passed to Alessandro. He is very happy to hear you loved the place and would be very pleased to welcome you again. Lorraine at tuscan-retreats

Thank you for your review. We are glad you enjoyed your stay! NB - for future guests, there are no facilities in the village which is very quiet and provides you with a very peaceful holiday. The market town of Castelnuovo is however less than a 10 minute drive away and has all facilities including large supermarket, bars, places to eat, etc. Lorraine at tuscan-retreats

Thank you for taking the time to write such a detailed review which we have passed onto Alessandro. Really good to hear you had a wonderful time and would be very happy to welcome you again. Lorraine at Tuscan-retreats

Thank you for your review. We are glad to hear you loved this place and we hope to hear from you another time. Lorraine at tuscan-retreats

Thank you for your review. We are glad you spent an enjoyable 3 weeks at this lovely location! I am sorry you didn't find all the kitchen equipment but for the benefit of future guests, there is a cabinet in the kitchen with loads of cutlery in it for a few meals before needing to use the dishwasher. Other guests have mentioned this before, so I have asked the owner to point out where all the additional equipment is kept when guests arrive - hopefully he will remember to do so but if not, do ask. Best wishes Lorraine at tuscan-retreats

Thank you for your review. We are glad you had a good stay and rated the property as 4 stars. We are sorry you didn't find all the items mentioned. We went to inspect immediately we got your review, and some of the items detailed were in fact at the property but those that were not (including more wine glasses and larger towels) were purchased immediately for the comfort of subsequent guests - thank you for raising. . I am sorry you waited until you were home to raise these issues, since we are available all day every day to assist if there is anything missing in a property or any other problems (including communication if an owner has no English) and we would have ensured all the items missing were provided for you immediately. The property is a self catering property and provided at a very good price, so as per the Essential information sheet we sent you, kitchen supplies such as dishwasher tablets are not always left although an initial supply of toilet roll is always included. There was clearly a misunderstanding with the bed as all the beds were made up, but we were told that your group arrived with an additional guest who was not detailed on the booking form and there was no bed for them as the house is not advertised as sleeping more than 6 plus 2 . The owner was expecting 8 guests and 9 arrived...We understand the owner brought you an additional mattress, but had misunderstood that you bought your own linen for the unexpected guest. Again, we would have assisted with this issue if you had given us a quick call. So far as a weekly clean is concerned, I am afraid this is my fault - when I sent the original quote I erroneously calculated that your stay was for 2 full weeks. For a pro rata cost stay of less than 2 weeks we only offer cleaning at additional cost on request. A free weekly change and clean is offered as a matter of course for 2 weeks. I do wish you had called me since I would have arranged an immediate clean due to my error. Re the pool, we have never had an issue with this before - the owner is fully trained to clean the pool in accordance with health guidelines and a net is left for lifting insects between cleans. We have pool specialists on call for any pool problems guests may have... Anyway we are glad you enjoyed your stay overall and thank you for raising the issues you did which has enabled us to rectify missing items immediately. Best wishes Lorraine at tuscan-retreats

Thank you for your review. Good to hear you loved those amazing views and that you found the house to be authentic Tuscan, and that the area appealed too. Always wonderful to be in the area when there are firelies - just magical! Thanks again, and hope to hear from you another time. Lorraine at tuscan-retreats

Thanks for your review, and we are really happy to hear you had a great time and loved both the property and the area! Best wishes, Lorraine at Tuscan-retreats

Thank you for taking your time to review, and we are glad that you found this to be a 'country dream' holiday Best regards Lorraine at Tuscan-retreats.co.uk