ビーチフロント！ すべての部屋から百万ドルの眺め！ ハリケーンダメージなし！

THomas, thanks for taking care of our home! Yes, unfortunately Building Code and Hurricane codes call for 12 foot pilings for ALL beachfront homes. If you want to be beachfront - there will be stairs to contend with. Also, due to the wonderful, rural nature of the area, there are no elevator companies in Franklin or Wakulla counties - so elevators are out of the question! Glad you enjoyed your stay!

Thanks for your kind words. Unfortunately, unprecedented rainfall up north in Georgia and Alabama eventually washes its way down the Flint and Chatahoochee rivers, straight into the Gulf! Those floods also bring rocks along with the dark river water, until the surf has time to clean everything up again. Thankfully, the non-stop rain has finally subsided! The beach should go back to normal soon! Thats the wonderful thing about the crashing waves and the fluctuating tides! They wash it all out as quickly as the upland flood waters washed it in! Hope you can come again (when it hasnt rained for 60 straight days!)

Thank you for your review. I ( the owner) have always managed the home but recently (October) hired a management company. I'm sorry you were the transitional rental week. We rely on guests and cleaning crew to let us know when outdoor furniture has been broken by a previous guest. Your contract states you are required to notify us within 12 hours of arrival of any damage. We never heard from you . I apologize the new cleaning crew missed a mildew spot and failed to discard a pillow that was left behind by a previous guest. All of our pillows are protected with pillow protectors but many people like to travel with their own favorite pillow, and frequently forget to pack them when they leave. This was the week we hired a company to take over management and that must have gotten missed. As you can see from the reviews the week after your stay, the issues were resolved and I have full confidence in the new management company to be very responsive to guests and provide excellent cleaning services. I'm sorry for the failure in communication, as that would have resolved any issues.

Thank you so much for taking care of our home! We love sharing it with considerate guests. We hope you come visit again.

Thank you so much for taking great care of my home. Thank you also for helping the neighbors in our continued clean-up after Hurricane Michael! You are excellent guests and always welcome in my home! Hope you will visit again! Sharon

Thank you! These are all the things we love about this beach! The whole family can stay together and everyone still do the things they love to do on vacation! Thanks for taking great care of our home! Hope you will come again!

Thank you Brittany! It refreshes my soul still! We regularly replace furnishings as needed! It is always a balancing act to provide high-quality updated furnishings and keep the price affordable for large families, like ours, to be able to afford a beach vacation! We love guests that respect and take care of our home and furnishings, like your family has! It keeps the house affordable for more families to enjoy! You are welcome back anytime!

Thanks for taking great care of our home! We look forward to having you back!

Gary, So sorry that the stairs, the charcoal and the paper products you must provide came as a surprise to you. There are over 45 photos of the house and a written description of the house on the website where you booked your vacation, with over half showing the stairs. All beachfront houses built after 2000 must be built on 12 ft. pilings to meet code, thus the stairs! The packing list is provided on line and is sent to you directly to insure you read it, but we can't force you to read it. As is standard in this area, we provide your initial paper products but do NOT provide paper products for 12 guests for 7-day stays, nust as the packing list and the contract states. The code to enter the house is sent via the vrbo app prior to check-in. Since you had to drive 10 minutes over the bridge to get signal, it sounds like maybe a cell tower was down which would likely be the reason you didn't receive the door code! Unfortunately we had no way to know that, until you called. We do apologize for the urine spot on the toilet seat. We make every effort to provide a very clean home, which our over 100 5-star reviews always spotlight. While the cleaning crew could have possibly missed that spot, it is more probable that the HVAC tech that was at the house to service both ACs on Monday morning, "sprinkled when he tinkeled"!

Thank you Heidi. You were wonderful guests! Come back anytime! Sharon

Thank you for the kind words about our home. We LOVE Alligator Point for the daily opportunity to see the native wildlife that appears when you visit a beach that isn't overcrowded with tourists, hotels and high-rise condominiums! Alligator Point is "The Real Florida" and we are grateful to have a home there and share it with people that enjoy the natural beauty of this area and take great care of our home. Sharon

Thanks for your review! We go to great lengths to provide a clean, comfortable, well-maintained home. I simple text would have resolved the issue with the extra blankets and the hair dryer, both of which are provided. The bunk room closet has 2 Rubbermaid containers filled with extra blankets, comforters and pillow. The extra hair dryer is stored under the sink in the master bath. You are correct that beach chairs are not provided, which is clearly stated in the listing and on the documents you must read and return. As a premier host for 10 years, we have learned that beach chairs get left on the beach by guests during their stay and must be replaced each week, due to being washed away or the rust that appears in a matter of days, if they are not rinsed thoroughly and stored each night. Rusted beach chairs are a dangerous liability. Replacing them weekly is a cost-prohibitive impossibility. Unfortunately, due to the privacy and remoteness of this beach, there is no service to provide wood beach chairs like you see in overcrowded condominium beach towns. If you read the over 100 reviews, you will find no other complaint of no beach chairs, since that is fully disclosed in the listing and in the contract you signed. Finally, as the contract also states - grills are a problem here. We provide 2 grills a year- in March when the season starts and in October, after the season ends. We have tried every brand of grill and find that they all have steel screws or grill grates or other grill parts, that just can not survive in this harsh, humid, salty environment. The grill we replaced in March was still functional, but there was rust on it...and we have not found a grill yet that does not rust at the beach. Our only other option is to stop providing them altogether. As much as I would like to do that - I also like to grill when I go to the beach so I keep providing them. I just use some aluminum foil on the grates.

I'm glad you enjoyed your stay. Unfortunately, after getting an $800 electric bill last year, we installed thermostats with sensors. There is a laminated sign over each thermostat that says "the air will automatically shut off if the doors or windows are left open." This is the only complaint we have in the past year since the thermostats were installed that "the air kept cutting off" and I never got a call or text about this during your stay, so we can only assume that doors or windows were left open. I'm sorry you didn't like the beds. Each bed has a 4 inch memory foam comfort toppers that can be removed if you require a firmer bed. This is the only way we can accommodate different people's mattress firmness preferences. Did you sleep in all 5 beds or is there just 1 in particular that you didn't like? Again, this is the first complaint we have received about the beds being uncomfortable so I'm not sure how to remedy that. The cleaning crew stated that all of the mattress toppers were in place upon your departure. We would have loved to help you better enjoy your stay, if we had only heard from you while you were at our home.