ドック、カヌー、カヤック、湖/森林の景色を望む豪華な湖forestの家！

Hi Megan. Thank you for your honest feedback. We're sorry to hear that your most recent stay did not meet expectations, especially after returning for a second visit. The home needs more attention in both maintenance and cleanliness. We'll make sure this is passed along to the appropriate team so they can address these concerns and restore the property to the standard it deserves. Your input is appreciated. We look forward to having you again with a much smoother experience.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you for your feedback, Deepak! We apologize for the issues you experienced during your stay. Unfortunately, the basement was a sudden occurrence as there was damage that was done that would have impacted guests health. We did send out an email to renters to inform them of this issue and offer compensation. We hope for another opportunity to impress you in the future.

Jed, thank you for taking the time to share your experience. We apologize for the issues you encountered that kept you from fully enjoying your stay and shared your comments with the local manager. They assured us that they reached out to the homeowner about the deck and they dispatched someone to take care of that as well as install a new propane tank. The basement portion of the home is no longer on the listing and we apologize for any disappointment. We appreciate your feedback as we view it as an opportunity to improve and hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

We are so glad that you enjoyed your time here, Rayma. We were delighted to host you. We are glad that you were able to enjoy time on the lake. We appreciate your feedback about the basement smell. Our local team will review and ensure everything is freshened. We hope to host you again soon.

Thank you, Brigitte, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Timothy, thank you for your review. We are disappointed to read that your recent experience with us was not satisfactory. Our local team strives to provide every one of our guests with the best vacation possible and we're so sorry if our standards were not met during your time with us. We sincerely apologize for any issues you encountered during your stay, and for the negative impact caused on your visit. Please know that this is not the high standard of cleanliness and guest satisfaction that we hold ourselves to, and we are so sorry to hear that we dropped the ball on your stay. While we know it will not remove the tarnish these issues caused, we sincerely hope the refund that you’ve received has helped to alleviate some of the stress your party experienced. We have forwarded your comments to our local property manager to address with the appropriate parties to ensure our service standards are continually met. Thank you again for this valuable information as we always welcome the opportunity to improve. We hope you will give us a second chance to impress you on a future stay!

Thank you for your review, Sarah, we are glad you enjoyed your stay. We apologize for the issue you experienced with the during your stay. We appreciate you notifying us of the issue so that we could take the appropriate steps toward a resolution. The mold has been removed and the area cleaned. We hope to have another opportunity to host you in the future.

Hi Michelle! We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We are disappointed to see that this concern was not reported to us during your stay as we would have been happy to assist. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future!