エメラルドコーストゲットアウェイ

I’m sorry that you were not completely satisfied with your stay. I wish that you would have reached out to me if something was not completely up to your expectations. Although, only time you reached out to me was about the smoke detector beeping, which I immediately offered to have someone come correct. I also understand that you had to check out almost a week early, due to unexpected events on your end and you were hoping for a refund for that part of your stay. Unfortunately, we are unable to offer refunds at that point in your stay, as we had booked the house for you months in advance and potentially forgo other rentals. Thank you for your understanding and business.

Kinya, I'm so glad that you enjoyed your stay. I'm sorry that there was a misunderstanding on the check in time of the house (4:00 pm). The property is in the central time zone, which is one hour behind the eastern time zone. I believe that you were operating on eastern time so you mistakenly thought that the house should have been ready an hour earlier. Also, the maid did not complain about you, she just likes to have all people and items out of the house until she is finished cleaning so that the house can be properly cleaned for the guests. Again thank you for your business and I'm so glad you enjoyed your stay.

Thank you for staying at our home. I'm sorry that you were unhappy that trash bags and toilet paper were not provided for your entire stay. As is the normal practice for rentals in the area, we provide paper and cleaning products for the beginning of your stay. The guest provides paper products and cleaning products for the remainder of the stay. There is a Publix and Walmart within 10 minutes of the house for your convenience. Bath towels are provided, but we are not able to provide beach towels. Both of these procedures/rules of the house are clearly stated in the description of the property. As far as the lighting, I wish that you would have communicated with me that there was a problem and I would have attempted to correct the situation. We had renters staying in the house immediately before you and they did not encounter any problems. This leads me to believe that a light bulb may have needed to be replaced.

Cindy, Thank you for the feedback! Unfortunately you misunderstood the description of the location of the house. Under the location description we list: "Grayton Beach is 2 miles from the house and Seaside is 4 miles from the house." Our house is located 2 miles from Grayton Beach and 4 miles from Watercolor/Seaside. I did not specifically measure the distance to the "city center" in Seaside as the Watercolor/Seaside location is one continuous strip/restaurant area when you enter. Also, if you were not happy with the smell of the house upon arrival, I wish that you would have contacted me and I would have happily sent the cleaner out to correct the situation. We really take pride in the house and try our very best to make sure that our renters are happy, I just have to be made aware when there is a problem.

Steven, I'm so happy that you enjoyed your stay! As far as the intermittent phone service, this is a result of the extremely high number of people vacationing in the area. This is not just our house, but is happening all around the area during the busy season. As far as the wifi, we have never had problems with intermittent wifi service, so I wish that you would have contacted me so that I could have communicated with the internet provider, Mediacom, to resolve the issue. I also wish that you would have communicated with me about the yard, as I would have immediately sent someone out to cut the lawn. Also, it is standard for rentals in this area to provide enough paper products and soaps to get you started for the week. To avoid any misunderstanding, we have clearly stated on the property description, that we provide these items only for the beginning of the stay. Again, thank you for staying at our house and I'm so happy that you enjoyed your vacation!