Lisa & John were great to deal with on ahead of time and leading up to the end of our stay. We had to cancel our trip last year due to a major health issue and Lisa & John refunded our entire stay, even though we were well past the deadline for a refund. That gesture was so appreciated. They seem like lovely folks who really care about their house and the experience that guests have there. When we arrived early, because I misunderstood how early we could actually go into the house, they made arrangements for us to get in earlier. When we noticed that the cleaner missed some of the door tracks, they sent someone back the next day to ensure it was properly cleaned. We were grateful because we have a pokey one year old. They are outfitted with all things needed for a baby (pack and play/sheets, highchairs, multiple strollers, baby gate, etc.) We used all of it. The double stroller visor was broken and kept falling off, so we just picked up some zip ties to keep it in place, otherwise, everything worked as it should. They also have some books there for the kids, which was great.There were plenty of supplies available to use (garbage bags, toilet paper, coffee, etc.). The only complaint we had was that the community as a whole doesn't seem to recycle any cans/bottles, which we are used to doing as Canadians so our garbage seemed to be filling quicker than normal with all our shopping packaging plus the cans we used and doesn't fit in the bin well. Thanks for a great stay!