ワインの国の中心にあるフランスの田舎の牧場

Thank you for letting me host you

Thank you for your review, this guest was clearly aware that this property is in ranch setting and there are problems with ants and spiders and etc. we do spray on regular basis and can’t control the population entirely. If you leave food out on the counter you will attract ants. We provide spray . This guest made this the focus of their stay which is unfortunate.

This review took us by surprise as I checked on the guests and per our contract we encourage Our guests to let us know if they have concerns we can addyupon arrival. The guest send a message every thing was wonderful and than this review. We would have address any concise might have had if she communicated with us as we strive to provide 5 star listing

Thank you for letting us host you and I am glad you enjoyed the location and out beautiful home. As for the washer and dryer it is located in the premises in the back of the house. We do ask for our guests to reach out with any questions and concerns at any time and we are very responsive. Again thank you

Thank you for your review. As we have mentioned in our rental agreement we encourage our guests to text or call us during their stay with any issues. I was in the ranch twice and checked with your husband if everything was ok and you needed anything and both times were told no that everything was perfect. So this is a bit of surprise. We will look into the shower door and I could have supplied more wash cloth if that is what you needed. As per our bed is indeed a king mattress and the frame is vintage cal king so a little bit of the wood is exposed on the side from the frame no sure how that can be dangerous. I am sorry if you think you did not get your values worth as per our previous guests they were very happy with the home . Thank you for the feedback

This is because we work very hard to make sure the outside grounds and inside of the house are as clean as possible , visually appealing, well stocked , comfortable and safe. If we can’t achieve the highest review of 5 stars we would rather not be in the business. With this said we would like to address the guest that gave us 1 star The great challenge is that guests can post anything they want and we can only reply. For the most part our reviews and suggestions have been written with care and truthfulness . Sometimes like in this instance it just doesn’t fit with the rest of our reviews. We know that everything will not go right 100% of the time. And most have commented that when something was needed we we responded immediately and resolved the issue and often included that in the review In this instance the guest mentioned that they had a collection of bugs in the house. And that after they alerted us to the fact they then stated that we didn’t respond and were leaving . Again it is not the way we do things and doesn’t fit the pattern of the other reviews that we have received. We responded promptly but got no response . Perhaps they were outside rounding up more bug candidates for the nature photo shoot inside. Part of our cleaning process between guests is that the house gets treated each and every time as we from experience know there is more activity this time of year. The guests never left , never responded and 2 days later they were still there and left about checkout time. In the end most of our guests say they had such a wonderful relaxing visit and can’t wait to return. This is what makes it all worthwhile for us. The best we can do is our best with each and every guest.