I sent this to the Vasco information line. Upon arrival, we encountered several issues that significantly impacted our stay. Despite promptly addressing these concerns, we have yet to receive a satisfactory resolution. Firstly, we encountered difficulty accessing the unit as the lock and code provided were unreliable, requiring multiple attempts before gaining entry. Subsequently, we noticed several maintenance issues within the property:
The lights in the dining area flickered intermittently before ceasing to function altogether. Despite our efforts, we could not find appropriate bulbs in the closet provided.
There is evidence of visible wear and tear throughout the property, including blue tape on the bathroom shower wall, paint chippings in multiple areas, and unfinished repair work.
Non-functional kitchen light fixture.
The utensils container was dirty, there was visible dust in several places, and the top of their refrigerator was dirty.
Broken bars in the bathrooms.
Unsecured or safe appliance cords [we had children on the trip].
The water is backing up in the sink and tub of the master bedroom.
A malfunctioning refrigerator failed to cool properly, jeopardizing the safety of our perishable groceries and resulting in a loss of approximately $300 worth of food.
Furthermore, despite promptly notifying Jayel on Wednesday at 10 PM after encountering another problematic time entering the room. She never came back.