エメラルドヒル36-シーグローブビーチ

Thank you for your lovely review and for choosing to stay with us again! We are delighted to hear your family had another wonderful experience and appreciated the easy beach access, large pool, and overall comfort of the condo. We look forward to welcoming you back for many more stays to come! Regards, Benchmark Management

Ginger, Thank you for leaving your feedback on Emerald Hill 36. We are grateful that you enjoyed your time here with your family and that the complex was to your liking. We are sorry if we let you down with the cleaning of the unit. We usually recommend notifying us within 24 hours of your stay so we can have this issue corrected. Guest satisfaction is our #1 priority, and we can't wait to see you next time for a complete 5-star experience. Sincerely, Benchmark Management

Thank you so much for your kind review! We are happy to hear you enjoyed the condo, the cleanliness, and the great pool. It is wonderful to know you would rent with us again! We also appreciate you pointing out the coffee pot issue and are glad our team was able to get a replacement to you quickly. Thank you for the note about the slow-draining sinks as well. We will make sure that is addressed right away. We truly enjoyed hosting you and hope to welcome you back again soon! Regards, Benchmark Management

Thank you so much for your wonderful review! We are thrilled to hear that Emerald Hill continues to be a favorite and that this rental made your stay especially smooth; especially when traveling with a little one! It is great to know the pack and play, toys, and kitchen amenities helped lighten your load and made things more comfortable for your group. We truly appreciate you letting us know about the dryer vent tubing. We will get our team on that right away so it is resolved for future guests. We are so glad this was the only hiccup during your stay and hope to welcome you back for another great beach getaway soon! Regards, Benchmark Management

Thank you for your feedback. We are pleased to hear that you enjoyed the beautiful beach. We take cleanliness very seriously and have scheduled a special cleaning task with specific instructions for our cleaners to focus more attention on areas of concern. However, we have not had any prior or subsequent complaints about bugs or roaches in the rental. Nevertheless, we will investigate this matter further and determine whether pest control needs to be contacted. We appreciate your input and hope to provide a better experience in the future. Sincerely, Benchmark Management

Emily, We are saddened to hear you were not pleased with the property while on your stay. Our records do show that you reached out to us regarding a few issues. If anything is reported to us, our main goal is to address and solve guest concerns in hopes that they have a more comfortable stay. Since our offer was rejected, we had to wait till the end of your stay to follow up with the issues you reported. We can confirm we have had guests at the property following your stay and they did not report any issues. We hope you would consider staying with us again at Benchmark Management, we would love the opportunity to provide you with the five-star stay we strive for. Sincerely, Benchmark Management.

Thank you for you review! Management offered a number of solutions to help get the vacation back on track. Unfortunately, we were not given the opportunity to validate any claims until departure per the guest's request. Upon her departure, I as the property manager walked the property. I did go ahead and pre-set up for the Upholstery/Rugs to be professionally cleaned just to be on the safe side. We did have an issue with the master toilet (Building is unique)which had been a concern longer than we like having multiple repairs. That concern is being resolved and shouldn't affect anyone greatly. In any situation when a guest feels we have fallen short in any area, especially cleaning, we like to validate and correct the mistake. We are always happy to offer various solutions. As the Manager, I would have loved the opportunity to have the property cleaned again while they were out enjoying the area, upholstery cleaned that day, the handle for the door was an easy fix and has been completed. With COVID being a concern, it has brought a new level of consciousness to each of us in everything we do. We are taking precautions to help stop the spread and never want any guest to feel they are staying in an unclean environment. This guest was contacted outside of this review.

Katy, Thank you so much for taking the time to share your feedback. We would be honored to welcome you back to 30A and are so humbled by your response. This unit is perfect for a family or friends alike to have a beach getaway. We work hard each and every day to bring our guests the best vacation experience. We can’t wait to see you again! Sincerely, Benchmark Management

Jeremy, Thank you for reviewing your stay with us at Benchmark Management. We are sorry to hear you didn't enjoy the appearance of this condo, as we strive to provide the very best for our guests while staying with us at Benchmark Management. When certain issues occur we have to rely on third-parties. Unfortunately, in this case it was not able to be repaired during your stay. We understand this can be frustrating, but we always strive to do our absolute best. We hope you choose to stay with us again at Benchmark Management, we would be glad to have you! Sincerely, Benchmark Management.

Christy, We appreciate you submitting this review regarding your recent stay at Emerald Hill 36. Your satisfaction is always our number one priority and so we do apologize for missing some key factors for you. Our owners typically do a great job stocking their units for incoming guests, however we can never guarantee those items will be in the unit. As for the linen, we supply according to the number of occupants on the reservation. That's why it's important to supply us with the correct information. If upon your arrival, we did not leave enough linen, you are always welcome to call our office and we will happily bring more towels out to you! We look forward to your return to the 30A area! Benchmark Management

Sarah, Thank you for taking the time to share your review. We have shared your feedback with the proper departments and will inspect these matters! Should guests ever notice any issue such as these, please contact us immediately so that we can offer prompt resolutions to get your stay right back on track. We hope to see you again soon for the opportunity to offer a complete 5-star beach vacation. Sincerely, Benchmark Management

Jane, Thank you for sharing your experience at Emerald Hill 6! We are so happy to hear you enjoyed your stay. We work hard to make sure our guests have the best beach vacation and through you, we made this real life! We hope you choose to say with us again! Sincerely, Benchmark management

Hi Jakson, Thank you for sharing your feedback with Emerald Hill Condo. We are grateful to have you and are so appreciative of your response. We work hard every day to bring our guests the best vacation experience possible. We can’t wait to see you again here on our beautiful beaches. Sincerely, Benchmark Management

Stefanie, Thank you for sharing your feedback. We are happy that you enjoyed your stay and that the unit was spacious and clean. Guest satisfaction is our #1 priority and we cant wait to see you again! Sincerely, Benchmark Management

Hi Allison, Thank you for sharing your feedback regarding your recent visit. We do sincerely apologize for the cleaning issues you experienced. We do our very best to be as responsive as possible when it comes to our guests’ needs. We are sorry you where not satisfied with the second cleaning. We hope to have you again for a more accurate representation of Benchmark Management’s care and customer service. Sincerely, Benchmark Management

We're so glad that you have returned to Emerald Hill and that you highly recommend Emerald Hill 36. Please come again! Benchmark Management

Thank you for choosing to spend your vacation at Emerald Hill 36. Your rave review and all-five rating are greatly appreciated. Please come again! Benchmark Management

Thank you for choosing to spend your vacation at Emerald Hill 36. Your rave review and all-five rating are greatly appreciated. Please come again! Benchmark Management

Monica, Thank you for reviewing your stay with us at Benchmark Management. We are sorry to hear you didn't enjoy the beach access for this condo, as we strive to provide the very best for our guests while staying with us at Benchmark Management. We understand this can be frustrating, but we always strive to do our absolute best. We hope you choose to stay with us again at Benchmark Management, we would be glad to have you! Sincerely, Benchmark Management.

Hi! Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. We work hard each and every day to bring ours guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Management

Glad to hear you enjoyed your stay. come visit again soon!

Glad to hear you enjoyed your stay. come visit again soon!

Thank you for the 5-star review! 😊 We truly appreciate you choosing to stay with us at Seagrove Beach. We hope to welcome you back again for another beach getaway in the future! 🌴