RiverRanch、360 Mtnビュー、ParkCity、サンダンス、スキー

Thank you Elaine for your great review. We were so happy to have you as a guest at our ranch house property. We are so glad you enjoyed your stay at our home and property. Thanks for appreciating our beautiful home on the mountain range.

Thanks Dave for your excellent review. We are so glad that you and your family stayed at our ranch house and enjoyed your family vacation together. It is our pleasure to know that you had a wonderful time. We would be happy to have you as guests again any time in the future.

This guest and their entourage deserve a zero, I had no choice but to select a 1 star per VRBO. The security cameras detected increased activity outside the front and back entrances of the house and sure enough they had extra guests that they did not report. It’s standard practice to have security cameras in the front and back entrances of the house when renting out a house to help protect your property and there is no “creeping” going on. They are just upset that they got caught lying about how many guests they had staying at the house. We asked how many guests they had and they would not respond. Turns out they had extra guests and they falsified the amount of guests they had. It is only the camera picture evidence that would have forced them to tell the truth and honestly report how many guests they had because without the picture they would have done nothing and continued to lie about it all. We do have a clear policy for extra guests fees to account for the extra expenses of larger groups. They also became upset and also because we could not grant them a late check out time because we had new guests arriving that same day and needed to have the cleaners work to clean up their extensive mess and prepare the house in time. It was snowing and we also needed to make sure that our snowplow service could clear the private lane for them to exit and allow our cleaners to enter. But of course they do not appreciate that or anything. Then they actually vandalized the property and took sharp knives to dig deep cuts into our living room wood floor and they dragged their sharp suite cases wheels all over our floor to cause deep cuts and tracks into the living room wood floor. We reported them and have claimed their damage deposit. Damages are in the thousands of dollars. They should never be able to rent again for any properties. We have shared pictures of these damages to Vrbo customer service and to the guests as evidence of their destruction to our property. We wish we could also share the pictures again here so that everyone can see their destructive behavior but there is nowhere to upload the pictures here but we may find it after posting this message and we will attach the pictures to this message if we can. We were told by Vrbo customer service that they could have been actually removed from the property during their stay when they falsified how many guests they actually had at the property. We hope sharing this experience will help other properties to protect themselves from these villains in the future. Please be advised to anyone renting to this group, I recommend you don't. You've been warned.

Thanks for your suggestions David. We are always happy to meet the individual suggestions of our guests.

We are proud of our record of almost all 5 star and a few 4 star reviews for our beautiful home and property on the western range that we are able to share with our guests. Unfortunately, occasionally a rare guest may just have bad intentions to try to manipulate the system to achieve discounts or avoid payments by threatening to leave bad reviews. This guest was given an early check-in free of charge at their request before their stay. Then the messages of extortion and blackmail started with threats about leaving bad reviews if they were not given their demanded discounts. We explained that we have a professional cleaning service and professional pest control service that always service the property and that some flies are common in all houses in park city, mountains, and valleys in the area. We checked the property just before their stay and everything was clean and prepared properly. This was all communicated with the guest promptly through the Vrbo site during their stay when the guest asked any questions and with customer service. It seemed as if this guest may have a usual approach of threatening to make bad reviews in order to secure discounts or avoid payment by the way they threatened us in all their communication right from the start of their stay and afterward.

Thanks Joe for your great review of our property. It was wonderful to have you and your family as guests. We are so glad you were able to enjoy the Fourth of July holiday at our ranch house. We would be happy to have you stay as our guests again any time in the future. Best regards Robert Grizz Creek Ranch🐻

Thank you Danielle for your wonderful review. We were so happy to have you as a guest. We are so glad you enjoyed our home and the Mountain Views, land, and property. We would be happy to have you all as guests again any time in the future. Happy New Year! Best regards Robert

Thanks Bill for your wonderful review. We are so glad you enjoyed your stay. Thanks for your appreciation of the house, views, and property. It was a pleasure to communicate with you and to host your group at our property. We would be happy to have you as a guest again any time in the future. Best regards and Happy New Year! Robert

Thanks Mary for such a kind review. We are so happy that you enjoyed your stay at our home. It was a pleasure to have you all as guests. We would love to have you stay with us again any time in the future.