2プライベートテラス付きのアパートメント。 2ベッドルーム2バスルーム ドンペラヨ

Dear Nir, Thank you for your feedback. We are glad to hear that you found the location convenient and easy to find. We sincerely apologize for the odor issue. Rest assured, we will address this matter promptly to improve the experience for future guests. We hope to have the opportunity to welcome you again. Best regards, Quality Department.

Dear Melissa, Your generous feedback is very much appreciated. It's heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon. Quality Department.

Dear Eva, thank you for your kind comments. We are glad to know that your family had a pleasant stay with us, and we hope that we will have the opportunity to welcome you back in the future. Aija T. Quality Department

Dear Clive! Thanks for your review! It's very important for us to know how was your stay to improve our services! We hope that you enjoyed your stay in the apartment and had a nice trip in our city! We look forward to seeing you soon again in Seville! Kindest regards, Genteel-Home Team

Dear Bob, Thank you very much for choosing our apartment for your stay and taking the time to leave your positive review. We are glad to hear that you had enhoyable stay and would like to come back. Hope to welcome you again in near future!

Dear Christina, Thank you very much for your kind feedback. We are pleased to hear that you found the place very clean and pleasant, and that the check-in process was seamless. We are also glad that the communication through WhatsApp worked well for you. Regarding the bedding for the pull-out couch, we apologize for any inconvenience caused. Normally, bedding is provided upon request at the time of booking, but we are happy to hear that we were able to resolve the issue promptly once you reached out to us. We also appreciate you bringing the slight odor in the kitchen to our attention. We will make sure to investigate and address this matter. It’s great to know that you enjoyed the excellent location of the apartment, offering easy access to key attractions while still being tucked away enough to avoid any disturbance from nightlife noise. Thank you again for your valuable feedback. We look forward to welcoming you back in the future. Best regards, Quality Department

Dear Phil, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future. Jose L.H. Campos Quality Department Manager

Dear Keely, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future. Jose L.H. Campos Quality Department Manager

Dear Helena, We apreciate your feedback about your stay in our apartment, and we are trully sorry that you had these inconveniences during your stay. But also once we got to know about this problems, we offered you a stay in another brand new apartment in other location, away from the construction work, but your decision was not to move. Its true, that there are some factors which we are not able to control and we are not informed about (for example a public construction work), and our responsability and work is limited and focused only to the apartment and the services we provide during the stay of our guests. Anyway we always try to find a solution for our guests to make their stay as confortable as possible, and we have 24/7 incident service which can be contacted any time in case the guests have some problems during their stay. Again, we are sorry for any problems you had to have an enjoyable stay, and we really hope you could come back to the city again in near future! All our best regards

Dear Tracey, First of all we would like to thank you for choosing our apartment for your stay in Seville and taking the time to leave us your review. We are glad to hear that the apartment met your expectations, you had a pleasant stay and enjoyed the location of the apartment. Your words about our service means a lot to all our team as we always try to do our best for our guests. That´s why we are sorry to hear that the only problem you had about your stay is not related directly to our apartment or our services. Seems that the smell you felt came from the street, but anyway if you would have contacted us about this issue we would have checked it, as we do have an incidence service and our team is always ready to help our guests, and we would have seen if there was something we were able to do to make your stay more comfortable. Thank you again for your positive comments, and we hope to welcome you back again in our apartments!! Best regards, Genteel-Home team

Dear Gregory. Thank you so much for taking the time to share with us your review of our apartment! You can not imagine how happy we are that everything in it, and in your trip, was as you expected it to be, and that while staying at it you felt like at home. Afterall, the main reason of our daily hard work. We are also happy to know that our colleagues were able to solve all the issues you might have. The colleagues in our incident department are 24h avalaible to help our guests and make their stay as confortable as possible! We hope to hear from you again in the near future. Until then, our best wishes for you!

Dear Clive Thanks for your great review! It's very important for all Genteel-Home team to know your opinion to improve our services! We hope that you stay with us in your next trip! Kindest regards, Genteel-Home team.

Dear John, thank you so much for your words, we're happy you've enjoyed a wonderful stay and hope to see you soon in Seville!

Thank you so much for your review, it's been a pleasure for us to host you and sincerely hope to host you again in the future!

Dear guest, thanks for your comments that help us to improve our quality. Concerning the smelly drains unfortunately due to the groundwater in the city’s subsoil is not weird to have this smell every time the weather change. About the AC as you could check during your stay, once you put in the correct mode it works perfectly. There’s a heating in every single stay (living rooms and bedrooms), so the apartment is really warm in a few minutes. Once again we thank you for your comments and we are pleased to know that you enjoyed in our city, hope to see you soon again. Thanks & Regards Genteel Home

Dear Wanda, thanks for your comments that help us to improve our quality. Concerning the smelly drains unfortunately due to the groundwater in the city’s subsoil is not weird to have this smell every time the weather change. About the AC as you could check during your stay, once you put in the correct mode it works perfectly. There’s a heating in every single stay (living rooms and bedrooms), so the apartment is really warm in a few minutes. Once again we thank you for your comments and we are pleased to know that you enjoyed in our city, hope to see you soon again. Thanks & Regards.Genteel Home

Dear Mrs Sue, I would like to thank you for your fantastic review regarding your stay with us. I will communicate personally your positive feedback to all our staff. Warm regards, Genteel Home.