Suite wasbt ready when we got there at 330, check in time is 3pm, clerk was supposed to call when ready, at 530 still no call so we went back and suite was finally ready (asked if we could let the kids swim while we waited and clerk said no) the bed is hard as a rock, hottub was ice cold, pool not heated, pull out mattress was dirty, the kitchen wasnt stocked with what was needed, the breakfast area didnt have aby beverages available, the best thing i can say about our experience was the shower was got with good water pressure