Loved this place. Very spacious. The images don't do it justice. The hot tubs and pool onsite are fabulous. The rental unit itself was huge! We had a group of 8 and everyone had plenty of space to spread out. It was great! verything was packaged and organized for easy check-in. They sent plenty of reminders ahead of time so had no problem getting required information in advance which was great! I gave a 9 because I feel their physical location could've been better. The office we had to check into was located offsite (6 miles away) and would've been more convenient for check-in if they were onsite. Otherwise, great experience! (MGR RESPONSE: We wish we could be onsite as well, however, this is a residential community and therefore having a commercial business on property is not permitted!)