Our group of extended family was so excited to stay at this property that was described in the listing as “immaculately clean”, “impeccably furnished”, “exudes luxury”. Unfortunately the description and photos are dated or inaccurate, as they both seem to put a filter of sorts over reality.
I'd like to first callout the positives:
-The Mariner's Club complex is well maintained, family friendly, with a lovely pool complex.
-The unit itself is in a nice location with an amazing view.
-The unit has a good layout and is quite spacious.
-The in-unit washer and dryer appear to be new and are in a dedicated space for all guests in the unit to easily access.
-The management company is responsive (caveat being their hands are tied with what they are able to help with by the owner).
Unfortunately we were underwhelmed with our experience otherwise. All feedback, including more details, has been shared directly with the management company in hopes of improved experiences for other renters.
-Most concerning of our entire experience is that the owner remotely controls the thermostats in the unit. One of the AC units is held at 72, unable to be raised or lowered. The other AC unit near 2 of the guest rooms can be adjusted down to 72, however, is set to automatically raise to 79 in the middle of the night. This was never properly addressed during our stay and appeared to be a known issue/complaint by the management company.
-The unit is in need of a deep clean. The floors were filthy upon arrival, many spots were dusty or fingerprinted, etc. The management company did respond promptly and have someone out to clean the floors on our second day. We were advised that the owners will not allow for a deep clean to be performed, so the lighter between-renter cleanings are all that is allowed.
-Many lights in the unit were either out or flickering. A few were able to be addressed early in our stay, while others remained.
-The furniture is tired and worn, with mattresses and bed pillows in need of updating in all bedrooms.
-Blinds were broken and unable to fully close in 2 of the bathrooms, which caused privacy concerns.
-The kitchen is haphazardly equipped. While there were amply things like plates and drinking glasses, there were insufficient quantity/variety of silverware, wine glasses, cooking utensils, etc.
NET: The owners appear to be cheap and not at all concerned with their renters' experience, doing the bare minimum to collect the $.