Huge house that was overall clean and spacious. Super location and lovely pool & hot tub. We enjoyed our say. We had an issue with Coastal Home & Villa (the property manager) on day 1. Prior to our stay, someone forgot to plug in the code to enable us to heat the pool/hot tub. When I called the morning after our arrival (Tues 2/22), the woman that answered the phone was EXTREMELY short, dismissive and downright rude. When I nicely tried to explain what I thought was (and I was correct about) the issue, she talked over me and would not listen. Since there is a hefty fee to heat the pool/hot tub, I asked for one day comp in the fee b/c we couldn't use those for the first 24 hours, and she said no. Ultimately, they did send a property manager over who adjusted the code and they did refund us for the first night. I was taken aback by her rude and dismissive conduct. Not cool. A few other things that would make this house 5 star: 1) Current mattresses are pretty worn and uncomfortable 2) There was a regular coffee pot (that we used every day) but no coffee filters. We bought our own and left them there. 3) No hair dryers. I thought that was odd. When I emailed to ask if they had any, some were dropped off. 4) It would be nice if they had a small supply of things for cooking like tin foil, saran wrap, etc. Every other VRBO we've stayed at in other locations has had these. We cook and eat in frequently, so those would have been nice. 5) Also, a small supply of cleaning products would be nice too. We also usually find these things at other rentals. The house had pre-packaged dish and laundry detergent (but no dryer sheets) and a small container of dish soap, but nothing else. They do allow dogs, which is amazing!!, but it would be nice to have something to clean with, to wipe floors when needed, etc. As mentioned, we had a lovely stay but a few small tweaks would make this property 5 star.
