PHOENIX III *サマースペシャル* 1ベッドルーム…低床！

We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. In these unprecedented times we are working in overdrive to uphold the Brett/Robinson standards. Thanks again, and be well!

Robert, thank you for taking the time to share such thoughtful feedback. We’re very sorry for the cleanliness issues, worn furnishings, slow drainage, and late-night noise you experienced. This is not the experience we want guests to have. Your comments have been passed along to our housekeeping, maintenance, and on-site teams so the unit can be refreshed and so we can work with building staff to encourage a quieter environment during nighttime hours.

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn about the elevator and maintenance problems you faced, as well as the cleanliness and comfort issues in the condo. Your feedback is incredibly valuable, and we will address these concerns with our team to ensure they are resolved promptly. We apologize for any inconvenience caused by the clogged drain and the lack of response from our staff. This is not indicative of the level of service we strive to provide, and we will take immediate action to rectify these shortcomings. We appreciate your compliments regarding the well-stocked kitchen and the comfort of the king bed, and we're glad you were able to enjoy the ocean view from the balcony. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.